Job Summary The Operations Manager is responsible for overseeing and improving day-to-day operations to ensure efficiency, high-quality client services, and meaningful social impact. This role executes the company’s strategic goals by developing and implementing operational strategies, managing multiple departments, overseeing budgets, and leading teams while fostering a culture of continuous improvement and innovation.Supervisory Responsibilities
· Participate in the hiring, training, and development of departmental managers
· Organize, oversee, and support departmental workflows and schedules
· Conduct timely and constructive performance evaluations
· Address employee discipline and terminations in accordance with company policy
· Implement the CEO’s vision and strategic objectives at an operational level
· Lead, mentor, and train the management team
· Develop strategies for recruiting, training, and retaining high-performing staff
Key Duties and Responsibilities
· Establish and monitor quantitative and qualitative performance metrics (KPIs)
· Analyze and improve business processes and operational procedures
· Implement policies and procedures to improve daily operations
· Ensure safe, adequate, and compliant work environments
· Oversee multiple departments and ensure alignment with CEO-established goals
· Communicate new directives, policies, and procedures clearly to leadership and staff
· Improve customer satisfaction through operational enhancements
· Coordinate efforts across business office, clinical, and case management teams
· Promote a positive organizational image internally and externally
· Manage operational budgets and ensure fiscal accountability
· Collaborate with leadership to ensure smooth workflows and alignment
Required Skills and Abilities
· Strong understanding of business, finance, and operational practices
· Excellent verbal, written, and interpersonal communication skills
· Proven leadership, diplomacy, and people-management abilities
· Strong analytical, decision-making, and problem-solving skills
· Highly organized with strong attention to detail
· Proficiency in Microsoft Office Suite and operational software
· Experience with databases and project management tools
· Tech-savvy, with comfort using digital tools and emerging technologies
Education and Experience
· Bachelor’s degree in Business Administration, Operations Management, Healthcare Administration, or a related field preferred
· Minimum of 3–5 years of operations or division leadership experience
· Experience managing processes, workflows, and cross functional teams
· Experience in a fast growing or high change environment preferred
· Strong project management experience
· Demonstrated ability to lead teams and drive results
· Experience interpreting financial data and managing budgets
Physical Requirements
· Prolonged periods of sitting and working on a computer or driving in a car
· Regular use of phone, email, and video conferencing tools
· Ability to lift up to 15 pounds as needed
Other duties may be assigned, and responsibilities may change based on business needs.