Operations Manager – Residential Services

Pay: $100,000 - $125,000 Base Salary + Bonus Opportunity

Schedule: Full-Time

Location: Forest Hill, MD

Lead People. Drive Results. Build a Winning Team.

Blue Dot Services of Maryland, part of the ARS family of brands, is seeking an experienced Operations Manager to lead our residential service team in Forest Hill, MD.

This role is ideal for a proven leader who excels at developing employees, driving accountability, improving performance, and creating a positive team culture. While experience leading field service teams is preferred, HVAC experience is not required. We have strong technical resources in place and are looking for a leader who can coach people, improve operations, and deliver results.

What We Offer

• Competitive base salary of $100,000 - $125,000
• Take-home Company Vehicle, Fuel Card, Maintenance Plan
• Branch performance bonus opportunity
• Weekly pay
• Insurance available after 31 days of employment
• Low-cost medical insurance (starting at less than $5 per week)
• Dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life insurance
• Career advancement opportunities with the nation's largest provider of residential HVAC, plumbing, and electrical services

What You'll Do

• Lead and develop a team of field technicians and frontline leaders
• Drive accountability, performance, and employee engagement
• Monitor and improve key performance indicators (KPIs)
• Partner with dispatch, sales, and operational teams to maximize efficiency
• Conduct regular coaching, training, and performance discussions
• Support recruiting, onboarding, and retention efforts
• Ensure exceptional customer service and operational execution
• Manage scheduling, workforce planning, and daily service operations
• Help create a culture focused on safety, teamwork, and continuous improvement
• Support branch profitability and growth initiatives

What You'll Bring

• 3+ years of leadership experience managing field employees, technicians, service teams, operations, or similar workgroups
• Proven ability to coach, motivate, and develop employees
• Experience managing performance metrics and operational results
• Strong communication, leadership, and organizational skills
• Ability to hold teams accountable while building a positive culture
• Experience in home services, construction, transportation, utilities, facilities, mechanical services, plumbing, electrical, automotive service, or related industries preferred
• Valid driver's license with a good driving record

If you're a strong leader who enjoys developing people, improving performance, and driving operational excellence, APPLY TODAY.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.