Work Schedule
Monday – Friday | 7:00 AM – 5:00 PM
(Flexibility required based on business needs)
Join Transport Refrigeration, Inc.
Transport Refrigeration, Inc. is a locally owned and rapidly growing Thermo King dealership that has proudly served the trucking and transportation industry since 1964. We specialize in transport temperature control equipment and provide industry-leading service and support.
We are currently looking for an experienced Operations Manager to lead our Rockford, IL location. If you thrive in a fast-paced environment, enjoy leading teams, and have experience in service or parts operations within the truck, trailer, heavy equipment, or agricultural industries — we want to hear from you.
What You’ll Do
As the Operations Manager, you will oversee the daily operations of our Service and Parts departments while helping drive growth, productivity, and customer satisfaction.
Key Responsibilities
Lead, mentor, and develop associates
Manage daily Service and Parts operations
Monitor productivity and key performance indicators (KPIs)
Interview , Hire, onboard, and train new associates
Conduct performance reviews and coaching
Ensure workplace safety and OSHA compliance
Build and maintain strong customer relationships
Lead weekly staff and shop meetings
Manage schedules, timecards, and on-call rotations
Oversee building, grounds, and equipment maintenance
Support continuous improvement initiatives
Assist with administrative processes
Partner with the sales team to support business growth
About Transport Refrigeration, Inc.
As an authorized dealer for:
…we provide high-quality products and service solutions to the trucking, transit, and off-highway industries.
We take pride in creating a workplace where employees can grow, succeed, and build long-term careers.
Learn more about us here:
https://youtu.be/VYb6Xzu2dI0
Transport Refrigeration, Inc. is an Equal Opportunity Employer
No recruiting agencies, please.
Requirements
What We’re Looking For
Preferred Experience
Experience managing Service and/or Parts departments
Background in trucking, trailers, heavy equipment, or agriculture industries
Strong leadership and communication skills
Experience with Microsoft Office 365
Safety-focused mindset
Excellent organization and time management abilities
Additional Qualifications
Valid driver’s license
Ability to learn company software systems quickly
Professional attitude and appearance
Willingness to travel occasionally for training and meetings
Ability to work additional hours when needed
OSHA 10, OSHA 30, or OSHA 511 certifications are a plus.
Benefits
Why Join Us?
Excellent Benefits
Medical, Dental & Vision Insurance ( Multiple plan options)
HSA with employer contributions
Employer-Paid Life & Long-Term Disability Insurance
401(k) with Company Match
PTO Accrual Starting Day One