Operations Manager - San Diego - Bilingual

Operations Manager

At Accurate Courier Services (ACS) we do not just move packages, we move time-critical medical materials that directly impact patient care. As Manager, you won't just manage routes; you will lead a team of frontline professionals, ensuring labs, hospitals, and pharmacies get what they need, when they need it most. This role is ideal for someone who thrives in a fast-moving, hands-on environment. You'll work closely with drivers, dispatchers, and healthcare clients to deliver operational excellence every day.

We are currently seeking an Operations Manager to join our team in San Diego. The Operations Manager fulfills the company mission to help customers and business partners achieve their patient care goals through effective leadership and application of expertise in supply chain logistics. This person works with the executive team to establish and achieve long-range operational goals, financial objectives and deploy business strategies.

Qualifications:

• Minimum 5 years of recent or current management experience in logistics industry, healthcare preferred (10+ preferred)
• Financial and business acumen
• Experience managing daily fleet operations within a regional or same-day market
• Experience leveraging technology to drive decision making for daily operations
• Experience adhering to compliance and security requirements
• Ability to generate results: proven and verifiable history of sustained revenue growth
• Ability to translate strategy to action
• Strong team orientation and ability to inspire performance
• Experience with Lean and JIT a plus

Essential Duties and Responsibilities:

• Directly oversee the supervision and development of all Operation personnel including Operations Supervisors, Dispatch personnel, and Medical Courier Drivers (MCD's), supervise and coach office staff and managers.
• Interact with customers at all management levels, to provide solutions, rates and services.
• Oversee handling of urgent customer matters, from troubleshooting to successful resolution
• Actively manage performance of operations team to achieve results and achieve continuous improvement
• Improve the operational systems, processes and policies in support of organizations mission as a medical courier service provider, specifically, support better management reporting, information flow and management, business process and organizational planning.
• Oversee compliance of all owner operated vehicles.
• Take ownership of deploying the company's operational policies and procedures.
• Effectively collaborate with support services (HR, IT and Finance) through efficient and clear communication.
• Play a significant role in long-term planning for local operations, including an initiative geared toward operational and customer service excellence.
• Contribute to short and long-term organizational planning and strategy as a member of the management team.
• Ensure compliance with all Federal and State, OSHA, DOT, IATA and HIPAA regulations.
• Develop risk management programs to ensure continuity of service in emergency scenarios.
• Monitor and supervise the financial impact of proposed logistics changes.
• Collaborate to prepare and present monthly and quarterly customer reviews.
• Support the company's growth and new customer acquisition.

Preferred Knowledge and/or Experience:

• Transportation and/or Supply Chain -- Knowledge of principles and methods.
• Complex Problem Solving -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.
• Personnel -- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations, and personnel information systems.
• Education and Training -- Knowledge of principles teaching and instruction for individuals and groups, and the measurement of training effects.
• Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Negotiation -- Bringing others together and trying to reconcile differences.
• Develop and maintain positive relationships with clients and coworkers.
• Communication – Read, speak, write and understand the English language and be able to effectively use email, presentation options, and other means to interact with team and customer leadership.
• Detail Oriented – Ability to work accurately and efficiently.
• Remain calm and poised in all situations.

Other Requirements:

• Negative TB skin test - we provide the test
• Bilingual - English/Spanish preferred
• Valid and clean California State driver's license.
• Submit to and pass required background check & drug screening