Operations Manager

For more than 30 years, Mail Dispatch has been a trusted leader in final-mile delivery and courier services, providing reliable same-day and next-day delivery throughout California. We are seeking an experienced Operations Manager to lead San Diego-based operations and take ownership of daily transportation operations, team performance, customer service, and operational results. We are looking for a hands-on leader who leads by example, develops people, holds teams accountable, and thrives in a fast-paced logistics environment.

Key Responsibilities

• Lead, coach, and develop operations personnel, dispatch staff, drivers, and couriers.
• Recruit, hire, onboard, and retain high-performing team members and independent contractors.
• Oversee daily same-day and next-day delivery operations and ensure service commitments are met.
• Manage staffing, scheduling, dispatch, routing, and daily workflow.
• Monitor key performance indicators including on-time service, productivity, staffing, and route performance.
• Identify operational challenges, solve problems, and drive continuous improvement.
• Maintain a culture of accountability, safety, teamwork, and operational excellence.
• Resolve escalated customer and operational issues with urgency and professionalism.
• Partner with senior leadership to improve efficiency, service, and overall terminal performance.

Qualifications

• 5+ years of leadership experience in transportation, logistics, courier, final-mile delivery, or a related field.
• Proven experience managing drivers, couriers, dispatch teams, or field operations.
• Strong leadership, communication, organizational, analytical, and problem-solving skills.
• Experience with staffing, scheduling, routing, and performance management.
• Ability to work independently, prioritize competing demands, and make sound decisions in a fast-paced environment.
• Strong sense of ownership, accountability, urgency, and integrity.
• Associate's or Bachelor's degree preferred, but equivalent experience will be considered.

Compensation & Benefits

$80,000 - $100,000 annually, depending on experience

• Health insurance
• Paid time off
• Opportunity for professional growth

Mail Dispatch is a leader in the courier/transportation industry for over 30 years and has become a major delivery force in California. We have 8 facilities throughout the state of California and we are looking for leaders who can rise to the next level.