The Operations Manager reports to the Branch Manager and leads a team of specialists, focusing on achieving sales, revenue, and client retention goals.
They oversee daily operations, ensure excellent customer service, and provide staff guidance on operational and client care aspects.
Key duties include managing financial performance, traveling within the territory for client visits, supporting specialists, and collaborating on business development.
Responsibilities also encompass conducting field inspections, preparing reports and bids, training staff, managing projects, and maintaining safety protocols.
Qualifications include 3-5 years of management experience in customer service, strong leadership, communication skills, and the ability to obtain necessary licenses within 90 days.
Preferred skills include familiarity with pest control techniques. The role involves working in diverse environments, outdoor conditions, and operating pest control equipment, with physical ability for fieldwork and supervising specialists.