Operations Manager

CAIR San Francisco Bay Area is seeking a highly capable and hands-on Operations Manager to oversee and strengthen the systems that power our growing civil rights organization. This full-time, management-level position is central to ensuring CAIR-SFBA's day-to-day effectiveness and long-term sustainability.

The ideal candidate will bring significant experience in nonprofit operations and staff supervision, with expertise spanning HR, finance, facilities, IT, and compliance. They will be both a strategic thinker and a practical doer-ready to lead organizational change initiatives while also rolling up their sleeves to support everyday needs, from managing budgets and systems to pitching in on office logistics.

Title: Operations Manager

Location: Based in CAIR's Santa Clara office. CAIR staff are currently working a hybrid schedule, with three days in-person and two days remote.

Schedule Type: Full-time. Exempt. Occasional evenings and weekends required

Reporting Relationships: Reports to Executive Director. Oversees Senior Operations Coordinator and Operations Coordinator

Requirements: Must be authorized to work in the United States. Requires travel throughout the Bay Area (vehicle and driver's license required)

Duties & Responsibilities:

Leadership & Supervision

• Lead and supervise Operations staff; provide oversight to other teams in managers' absence
• Represent the Executive Director internally and externally when delegated
• Serve on the Management Team by attending regular meetings, advising executives, and advancing strategic plan deliverables
• Cultivate and maintain relationships with community leaders, board, donors, and vendors

• Ensure smooth day-to-day functioning of the organization and facility
• Manage CAIR-SFBA's office building, assets, supplies and equipment, contracts, insurance, permits, pest control, utilities, and renovations
• Oversee logistical needs for flagship programs, including budgets, permits, COIs, and security
• Ensure adequate operational staffing for office and events; manage vendor contracts and records
• Monitor compliance with laws and organizational policies; resolve potential issues proactively
• Lead adoption of new technologies, systems, and processes; maintain operational calendar
• Participate in statewide Operations Committee to align shared processes

• Efficiently manage departmental workflows and optimize inter-departmental communication
• Improve reporting, workflows, inter-departmental communication, and planning systems
• Partner with leadership to develop processes and drive organizational culture shifts
• Oversee staff training budgets, professional development goals, and annual planning sessions
• Anticipate and resolve organizational challenges; implement scalable controls across functions

• Develop and manage annual and departmental budgets with ED, Treasurer, and managers
• Oversee daily financial management, reporting, reserves, accounts, and expense processing
• Coordinate with Bookkeeper, Development staff, and Programs team on audits, fundraising finances, grant budgets, donor services, and sponsorships
• Manage banking relationships; implement cost-saving measures and optimize resources

• Oversee payroll, benefits, performance management, employee records, policies, and compliance with safety and employment law
• Lead recruitment, hiring, onboarding, and offboarding processes; manage career progression systems and retention strategies
• Collaborate statewide on HR initiatives to enhance engagement and culture

• Direct IT systems and infrastructure, and manage relationships and projects with technology vendors
• Ensure cybersecurity, manage hardware/software upgrades, and integrate emerging tools (including responsible AI)

• Partner with ED and Communications Manager on marketing strategies
• Manage production and final review of internal and external reports

• Support organization-wide planning, communications, and program delivery
• Coordinate logistics for staff, management, and board meetings; annual convenings; and events

• Minimum five years of full-time experience directly managing organizational operations across multiple functions (e.g., HR, finance, IT, facilities, compliance); nonprofit experience strongly preferred
• Demonstrated track record of supervising staff and managing cross-departmental workflows
• Proven success in strategic planning, systems improvement, and organizational development at the organizational level (not only departmental or project-based)
• Proficiency in using data and performance metrics to evaluate effectiveness and guide decisions
• Strong analytical, problem-solving, and written/oral communication skills
• Flexibility to adapt to evolving organizational priorities and a fast-paced environment
• A hands-on leader: ready to pitch in on everyday tasks and work alongside the team when needed
• Deep commitment to CAIR-SFBA's mission of defending civil rights and empowering immigrant communities

• Significant leadership experience in a nonprofit, advocacy, or mission-driven organization
• Strong interpersonal skills and comfort representing the organization publicly
• Experience collaborating on fundraising, donor relations, or revenue-generating partnerships
• Conversational proficiency in Arabic, Farsi, Dari, Pashto, or Urdu

• Compensation in the range of $93,000-112,000 annually, commensurate with experience
• Fully paid Kaiser Health Insurance and Blue Cross PPO Dental Plan for employee and dependents
• 401 (k) plan with an employer match
• 12 paid holidays, 10 sick days, and 12 vacation days