Operations Manager
Job Summary:
The Operations Manager is responsible for overseeing the daily operations of warehouse, yard, or production areas. This role ensures operational efficiency, effective workforce management, and logistical coordination while upholding standards for safety, productivity, and customer satisfaction. The Operations Manager leads a team to execute daily plans, manage resources, and collaborate across departments to meet business goals.
Key Responsibilities: Operations & Logistics - Plan and execute daily operational work schedules and labor plans.
- Coordinate transportation for all inbound/outbound freight (including OTR and port moves).
- Monitor and maintain inventory of supplies and operational materials.
- Ensure proper usage, maintenance, and allocation of warehouse equipment.
- Participate in hands-on operations as needed (e.g., forklift operation, loading/unloading).
Leadership & Workforce Management - Supervise warehouse teams and ensure adequate staffing coverage.
- Approve timecards, monitor attendance, and adjust schedules as needed.
- Provide leadership, direction, and support to ensure operational success.
- Conduct performance evaluations and deliver coaching, training, and mentorship.
- Collaborate with HR on employee development, retention, and succession planning.
- Manage conflict resolution and disciplinary actions professionally and fairly.
Customer Support & Coordination - Partner with Sales and Industrial Engineering to support quoting, onboarding, and new business implementations.
- Maintain clear communication with customers and internal teams to meet service requirements.
- Ensure a seamless flow of information between operations and client-facing functions.
Continuous Improvement & Compliance - Implement process improvements to increase efficiency and reduce cost.
- Maintain and enforce SOPs; support the development of new procedures.
- Promote a culture of safety and ensure compliance with all health and safety regulations.
- Track and report on operational KPIs and cost-saving initiatives.
- Other duties as assigned.
Qualifications: - Bachelor’s degree in Logistics, Supply Chain Management, or other related area.
- Minimum 5 years of experience in logistics and warehousing environments.
- Proven experience in warehouse operations, logistics, or supply chain management, preferably in a leadership role.
- Strong understanding of cargo yard operations, warehousing, and transportation logistics.
- Experience in workforce planning, scheduling, and labor management.
- Ability to operate warehouse equipment, including forklifts, pallet jacks, and other machinery. (Certification preferred)
- Excellent problem-solving skills, with the ability to make quick and effective decisions.
- Strong communication and leadership abilities to effectively coordinate with teams, vendors, and customers.
- Ability to work in a fast-paced environment and adapt to shifting priorities.
- Ability to lift/move up to 50–75 pounds as needed.
- Ability to stand, walk, and work in indoor/outdoor environments.
- Willingness to operate warehouse equipment when required.
Work Schedule: - Days: Monday through Friday
- Hours: 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM
- Flexibility for overtime, weekends, or adjusted shifts as business needs require.
- Occasional travel
Employment Requirements & EEO All job offers are contingent upon completing and passing a background check and drug screen.
The employer is an equal opportunity employer (EEO). All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
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