Operations Manager

Job Summary: The Manager oversees the daily operations of the production floor. This role is responsible for ensuring efficient production, maintaining high quality standards, and meeting production goals while optimizing resources. The manager will lead and support the production team, coordinate with other departments, and implement strategies to improve productivity and processes. Additionally, the manager will be responsible for servicing internal and external customers, ensuring their needs and expectations are met.

Key Responsibilities:

1. Production Management:

• Plan, schedule, and manage daily production activities to meet production targets and deadlines.

• Monitor production processes and adjust schedules as needed to ensure optimal efficiency.

• Ensure adherence to safety, quality, and regulatory standards.

• Manage inventory levels of raw materials and finished goods to support production needs.

1. Team Leadership and Staffing:

• Supervise, train, and evaluate production staff, including operators, technicians, and supervisors.

• Foster a positive and collaborative work environment, encouraging teamwork and continuous improvement.

• Address and resolve personnel issues in a timely and effective manner.

• Manage staffing levels to ensure adequate coverage for production demands, including recruiting, hiring, and onboarding new employees.

1. Quality Control:

• Implement and maintain quality control procedures to ensure products meet established specifications and standards.

• Investigate and resolve production issues, implementing corrective actions to prevent recurrence.

• Coordinate with the Quality Assurance team to support quality improvement initiatives.

1. Process Improvement:

• Identify and implement process improvements to increase efficiency, reduce waste, and enhance product quality.

• Utilize lean manufacturing principles and other methodologies to drive continuous improvement.

• Conduct regular performance evaluations and provide feedback to drive individual and team development.

1. Resource Management:

• Manage and optimize the use of equipment, materials, and labor to achieve production goals.

• Coordinate maintenance and repair activities to minimize downtime and ensure equipment reliability.

• Develop and manage the production budget, trackingexpenses and identifying cost-saving opportunities.

1. Customer Service:

• Serve as a liaison between production and internal and external customers to ensure their needs and expectations are met.

• Address customer inquiries and concerns promptly and professionally.

• Work closely with sales, customer service, and other departments to ensure customer satisfaction and timely delivery of products.

1. Effective Communication:

• Maintain open and effective communication channels with all levels of the organization.

• Prepare and present regular production reports, including metrics on efficiency, quality, and output.

• Ensure accurate and timely communication of production schedules, changes, and issues to relevant stakeholders.

1. Reporting and Documentation:

• Maintain accurate and up-to-date production records, including work orders, inventory levels, and maintenance logs.

• Ensure compliance with all regulatory requirements and company policies.

Qualifications:

• Bachelor's degree in Manufacturing, Engineering, Industrial Management, or a related field (or equivalent experience).

• Minimum of 5 years of experience in a manufacturing production environment, with at least 2 years in a supervisory or managerial role.

• Strong knowledge of manufacturing processes, equipment, and safety standards.

• Experience with lean manufacturing, Six Sigma, or other continuous improvement methodologies.

• Excellent leadership, communication, and problem-solving skills.

• Proficiency in production management software and Microsoft Office Suite.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Strong organizational and time management skills.

Work Environment:

• The role typically involves working in a manufacturing plant environment, which may include exposure to noise, dust, and varying temperatures.

• The position may require standing for extended periods and occasionally lifting or moving heavy objects.

• Some overtime and weekend work may be required to meet production demands.