Operations Manager - Transit Fare Inspection Program

Great Career Opportunity for a Fare Inspection Operations Manager

(Ideal for applicants with management experience in security operations, hospitality management or transit operations.)

Salary: $95K - $110K, plus annual incentive, weekly pay & great benefits!

Are you a leader with 5-7 years of management experience in security operations, hospitality or transit operations? Block by Block is seeking a Fare Inspection Operations Manager to oversee the program that supports fare engagement efforts on the Charlotte Area Transit System (CATS) Light Rail System.

Block by Block is seeking an Operations Manager for Fair Inspections to oversee one of our newest Ambassador Transit Program with Charlotte Area Transit System (CATS) Blue Line Rail. This role requires advanced client relationship management skills to manage daily program, operations, and deliver continual program improvements. We're looking for someone with strong managerial skills, a great work ethic, experience supervising a team of employees, and a passion for creating a great client, rider and employee experience.

What's in it for you?

• Impact: What you will do directly impacts YOUR community. You'll be at the forefront of creating a welcoming atmosphere for tourists, residents and community members by providing great service and safety.
• Growth: Opportunities for professional development and career advancement with Block by Block, where promotion within is always preferred.
• Team Culture: Join a company where the culture is positive, skilled, and dependable. Where the culture provides pride and ownership to the safe passage of the ridership.
• Innovation: Lead a team of innovators to continually improve the safety and quality of our program and visitor experience.

Key Responsibilities:

• Hiring and training a positive, skilled, and dependable team.
• Adjusting the deployment of resources to match changing needs.
• Identifying and solving problems to improve program quality.
• Procuring and managing inventory of supplies and equipment.
• Reporting outcomes through various channels (spreadsheets, Kronos Timekeeping, Budgets).
• Hands-on working management in the field to provide coaching, mentoring, and continuous training.

Ideal Candidate Traits:

• Has a solid work history with at least 5-7 years of experience.
• Has supervised a large team of people, 60+.
• NC Driver's License in good standing
• Outgoing, positive, and personable.
• Thrives in dynamic environments and enjoys varied tasks.
• Enjoys working outside in varying weather conditions.
• Loves interacting with people and making their day.
• Is a problem solver and innovator.
• Strong communication and narration abilities.
• Understands Quality Assurance and exceeds client and team expectations.
• Has a "do what is right" mindset with strong integrity.
• Decisive and able to make quick, effective decisions.

Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.