Operations Manager Tree Care

Operations Manager Tree Care Location: Fontana, CA, United States Job Type: Regular, Full Time Pay Range: $70,304 - $90,000

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Job Summary

The Operations Manager Tree Care is responsible for overseeing the day-to-day branch operations, ensuring efficiency and safety. This role manages staff resources and workflows to achieve financial and operational targets while maintaining compliance with company policies. The Operations Manager drives continuous improvement, fosters collaboration between departments, and ensures that operations support excellent customer service.

Duties and Responsibilities

• Process Improvement and Efficiency: • Analyze operational processes and workflows to identify inefficiencies and implement changes to enhance productivity, quality, and cost-effectiveness.
• Team Leadership and Development: • Supervise, train, and develop staff. • Conduct performance evaluations and foster a positive work environment. • Address team issues promptly.
• Forecasting and Labor Management: • Execute weekly and monthly labor planners. • Monitor expenses and allocate resources efficiently. • Ensure the branch operates within forecasted labor hours and dollars.
• Procurement and Inventory Management: • Source products from preferred vendors. • Manage inventory levels to meet demand without overstocking. • Facilitate equipment tracking and preventive maintenance. • Ensure timely vendor deliveries.
• Safety Compliance and Risk Management: • Ensure operations comply with industry regulations. • Enforce company safety standards. • Identify potential risks and implement strategies to mitigate. • Execute compliance processes, such as Stretch & Flex Gate Check ETC. • Conduct audits and maintain accurate safety documentation.
• Reporting and Performance Metrics: • Track and report KPIs to track operational performance. • Report operational challenges to the Branch Manager daily. • Leverage company systems and tools, such as BrightPath, Power BI, Leadr Field Management Systems, and Estimating CPQ, to inform data-driven decisions and drive continuous improvement.
• Customer Service Satisfaction and Jobsite Quality: • Ensure high standards of customer satisfaction and jobsite quality. • Address operational issues and implement processes to improve customer experience.
• Project Management: • Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals.
• Resource Planning: • Oversee staffing, equipment, and technology allocation. • Anticipate forecast operational needs. • Plan for future resource requirements and ensure sufficient capacity to meet demand.
• Collaboration and Communication: • Partner with internal branch departments, Office Admin, Operations, Sales, Account Management, and external vendors/clients to support smooth operations and communicate. • Execute operational excellence strategies in partnership with the Director of Operations.

Education and Experience

• Associates or Bachelors degree in a landscape or business-related field or equivalent experience in a service-based industry.
• Minimum 7 years of experience in the construction or landscaping industry.
• Minimum 2-3 years of management experience within the landscape or service industry.
• Qualified Applicator License (Pesticide or Fertilizer) preferred.
• Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and company systems such as FSM, Arbor Notes, BrightPath, and MFPWAR calls.
• Experience with mobile applications, including retrieving email, accessing, and using mobile applications, taking and sharing pictures.
• Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment.
• Bilingual in English and Spanish preferred.
• Effective written and oral communication skills.
• Ability to create and foster a team-oriented environment.

Physical Demands

• Ability to walk, bend, twist, and carry up to 50 pounds.
• Ability to traverse uneven surfaces on job sites for quality checks and inspections.
• Must be able to travel within the branch territory to visit designated client properties.
• Field-based role will have regular office work.

Work Environment

BrightView Landscapes LLC is an Equal Opportunity and E-Verify Employer.

Job Description Subject to Change

This job description is subject to change at any time.

Compensation

Pay Range: $70,304 - $90,000

Benefits

BrightView offers a suite of health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include:

• Medical, dental, and vision insurance
• Ancillary and voluntary products
• 401k savings plan with employer contributions
• 6 to 9 company-paid holidays per year
• Employees may also be eligible to receive paid time off for vacation and/or sick leave
• Tuition reimbursement and/or potential variable pay opportunities based on position and performance
• A detailed benefits package will be provided during the interview process.

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