Operations Manager

SUMMARY

Under the direction of the Director of Operations, the Operations Manager is responsible for assisting in the overall operations of the communities in accordance with resident needs, government regulations and our internal policies and procedures.

ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.

• Works with Executive Directors to ensure the internal and external property areas meet company safety and physical condition standards.  Assists with conducting regular inspections of the buildings. 
• Demonstrates knowledge of and enforces all WI State Chapter DHS 83 and 89 guidelines, company policies and procedures, building regulations, lease agreements, and governmental requirements which govern the operation of the assigned property.

·       Perform audits at each community and follow up with any outstanding compliance issues.

·       Participates in the development and maintenance of policies and procedures

·       Provides input and monitoring of annual budgets and ensures appropriate spending and resource allocation

·       Manage vendors/contractors and monitor service quality, pricing, and contract requirements.

·       Serve as the community leader in the Executive Director’s absence. Support training and mentoring of new and existing Executive Directors.

·       Lead or support operational transitions for acquired communities.

·       Provide operational oversight for newly constructed senior living communities from the pre-opening stage through stabilization.

·       Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES:

• Contributing to Team Success – Actively participating as a member of a team to move the team toward the completion of goals.
• Building Customer Loyalty – effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
• Building Partnerships – identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.
• Continuous Learning - Communication – clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Decision Making – identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences.
• Initiating Action – taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Planning and Organizing – establishing courses of action for self and others to ensure that work is completed efficiently.
• Professional/Technical Knowledge and Skills – having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.

EDUCATION and/or EXPERIENCE

·       Bachelors Degree in Healthcare Administration or Nursing.

·       Previous Assisted Living (RCAC or CBRF) experience desired, as is familiarity with State of WI Chapter DHS 83 and 89 guidelines.

·       Previous experience working with resident satisfaction, budgetary and regulatory compliance, staffing and physical plant oversight.

·       Previous supervisory experience is preferred.

Koru Health was recognized by Inc. Magazine in 2025 as one of the fastest-growing private companies in America, ranking at #1000 on the prestigious Inc. 5000 list.