Operations Officer II

Operations Officer II

Salary

$47,262.29 - $79,180.82 Annually

Location

3661 East Virginia Beach Blvd., Norfolk, VA

Job Type

Permanent Full-time

Job Number

14161

Department

Police

Division

Police - Civilian

Opening Date

06/12/2026

Closing Date

7/13/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

The Norfolk Police Department is committed to representing one of the most diverse cities in the region. Norfolk is home to over 244,000 residents including an array of social, economic, and ethnic groups. It is the Norfolk Police Department's mission to recruit, attract, and maintain a diverse work agency that will represent our city, citizens, and the communities we serve.

The Norfolk Police Department is excited to announce an opportunity to join our team as an Operations Officer II. We are seeking highly motivated candidates who are eager to contribute to our mission in providing services for the department and the citizens of Norfolk.

The City of Norfolks Police Department, Central Records Division is seeking applications for the position of Operations Officer II. The incumbent will perform a variety of tasks in support of law enforcement and criminal justice functions. Daily activities include data entry, information retrieval, and performing a wide variety of clerical support functions including filing, answering phones, preparing reports in accordance with local, state, and federal regulations into the Records Management System (RMS).

If you are passionate about law enforcement and have a commitment to excellence in public service, we invite you to apply and become a vital part of our team.

Essential Functions

• The departmental hiring rate for this position is $47,262.29 annually*

Essential functions include, but are not limited to:

• Perform various clerical duties that include maintaining and retrieving files.
• Answer and direct phone calls, and assist with resolving issues.
• Data entry and maintenance of various logs of information.
• Prepare various reports, maintaining databases, preparing correspondence and reports.
• Pick up and deliver documents, processing incoming mail, processing and completing paperwork.
• Drive a city vehicle to deliver and pick up documents. Walking from a vehicle to various buildings/offices to deliver and pick up documents.
• Lift and carry paper documents to and from various buildings/offices.
• As department assigned, conducts criminal and civil processes by fingerprinting subjects, takes mug shot photos, processing felony and sex offender registrations, operates the Automated Fingerprint Information System (AFIS).
• As department assigned, respond to record requests and perform record requests for officers.
• As department assigned, process ID cards for officers and civilian employees.
• As department assigned, perform background checks as directed.
• As department assigned, research documents as requested and prepare various correspondence/reports.

Education/Experience

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Two years' experience in general office work or at least one year of experience in the management of criminal records relating to processing VCIN/NCIC transactions at the municipal or state level.

Valid Drivers License.

The preferred candidate will possess:

• Proficiency in Microsoft Office.
• Data entry experience.

Additional Information & Requirements

The appropriate certification as an VCIN/NCIC operator must be obtained within six (6) months of employment and maintained continuously throughout the course of employment in this classification.

All new Norfolk Police Department employees will be required to participate in three (3) days on-the-job training with 3-4 divisions in the Norfolk Police Department to learn the various components of each department and must be completed within six (6) months of employment. A checkoff list must be completed once the three (3) days of on-the-job training is complete. Must successfully pass all entry level testing/assessments.

Work Schedule:

Rotating shift in a 24/7 environment (days/evening/midnights) including weekends and holidays and be available to work overtime when required to meet operational needs. Position is subject to shift differential compensation in accordance with City policy.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Please select the highest level of education you have completed.

• Less than High School
• High School Diploma/GED
• Some College
• Vocational/Technical School
• Associates Degree
• Bachelors Degree or higher

03

Do you have a valid drivers license?

• Yes
• No

04

Do you have at least two years experience in general office work?

• Yes
• No

05

Please briefly explain your work experience in general office work (this information must be included on the job application to be considered). If you do not have any experience, indicate N/A.

06

Do you have at least 1 year of experience in the management of criminal records relating to processing Virginia Criminal Information Network (VCIC)/National Crime Information Center (NCIC) transactions at the municipal or state level?

• Yes
• No

07

Please briefly explain your experience in the management of criminal records relating to processing Virginia Criminal Information Network (VCIN)/National Crime Information Center (NCIC) transactions at the municipal or state level (this information must be included on the job application to be considered). If you do not have any experience, indicate N/A.

08

How many years of experience do you have doing data entry?

• I have no experience
• I have less than 1 year of experience
• I have 1 - 3 years of experience
• I have 3 - 5 years of experience
• I have more than 5 years of experience

09

Please briefly explain your work experience in data entry (this information must be included on the job application to be considered). If you do not have any experience, indicate N/A.

10

Please select the response that best describes your computer skill level, including using Microsoft Office.

• I do not have any experience with Microsoft Office
• I have a beginner level of experience using computers on a random basis and require further training
• I have a proficient level of experience using computers on a regular basis and can assist others with the use of a computer
• I have an advanced level of experience using computers on a daily basis and can train others on new software

11

Are you comfortable conducting criminal and civil processes by fingerprinting subjects, taking mug shot photos, processing felony and sex offender registrations, and operating the Automated Fingerprint Information System (AFIS).

• Yes
• No

12

Are you comfortable hand delivering documents throughout the building?

• Yes
• No

13

Do you possess a Virginia Criminal Information Network (VCIN) certification?

• Yes
• No

14

The expected hiring salary for this position is $47,262.29.00. Are you willing to accept this salary?

• Yes
• No

15

This position supports Police Department operations 24/7/365. The selected individual will be required to work shifts, weekends, and holidays to meet the operational needs of the City. Please select the statement below indicating your understanding and acceptance of this requirement:

• I can and will be able to work shifts, weekends, and holidays as part of my schedule.
• I cannot, or am not able, to work shifts, weekends, and/or holidays.

16

As a Police employee in a non-sworn position, you may be required to report to work during periods of inclement weather. I acknowledge that I understand this requirement.

• Yes
• No

17

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

18

If you were referred for this position by a current City of Norfolk employee, please provide the employees name, department, and job title. If not, please indicate by typing "N/A."

19

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

20

A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?

• I have been convicted of a felony
• I have been convicted of a misdemeanor
• I have been convicted of a felony and a misdemeanor
• I have not been convicted of a felony or a misdemeanor

21

If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.

22

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question

Employer City of Norfolk