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Operations Officer II

Iconma

Toronto, ON

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JOB DETAILS
SALARY
$17.15–$20.64 Per Hour
SKILLS
Analysis Skills, Banking Services, Business Services, Customer Experience, Customer Support/Service, Detail Oriented, Foreign Exchange (FX), Health Plan, Loans, Microsoft Office, Operational Support, Operations Management, Operations Processes, Organizational Skills, Problem Solving Skills, Process Improvement, Quantitative Analysis, Resolve Customer Issues, Risk Analysis, Team Lead/Manager, Technical Operations, Technical Support, Time Management, Transaction Processing/Management
LOCATION
Toronto, ON
POSTED
Today
Our Client, a Banking company, is looking for an Operations Officer II for their Toronto, ON/Hybrid location.
 
Responsibilities:
  • Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
  • Reports to a team manager within the team structure customer:
  • Positively contribute to the overall customer experience and loyalty index in each interaction
  • Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
  • Create and/or recognize exceptional customer service through established programs
  • Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
  • E4Provide subject matter expertise for internal and external partners within defined area
  • Shareholder:
  • Complete assigned tasks accurately & within established standards
  • Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
  • Identify areas of risk and escalate as necessary
  • Be knowledgeable and comply with Bank Codes of Conduct
  • Identify, suggest and actively participate in process improvements
  • Understand and apply bank/service centre operating policies and procedures
  • Demonstrate flexibility by adapting to change within business area and unit
  • Adopt new process and technology improvements
 
Requirements:
  • Ability to adhere to strict deadlines and handle high volumes of work
  • Excellent quantitative and analytical skills
  • Excellent organizational and time management skills
  • Ability to work independently, as well as part of a team
  • Self-motivated and goal oriented
  • Ability to adapt to changing policies and procedures
  • Attention to detail is crucial.
  • Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
  • Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
  • Knowledge of Global and WSS platforms would be an asset.
  • Education/experience:
  • 2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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