Operations Process Manager

Overview

Microsoft's Monetization Strategy and Licensing team is at the heart of transforming products and services into value for customers and partners while driving growth for Microsoft. A critical part of this organization is the Operational Excellence and Transformation (OET) team that helps to measure and improve the performance of product launch delivery to our end customers, across the company's broad portfolio, such as Azure, Dynamics 365, Microsoft 365, Microsoft Defender, Azure, Power Platform, Windows, and our artificial intelligence services such as Copilot. This team also regularly identifies additional processes within the organization and helps to redefine and optimize these processes to create additional impact.

We are looking for an Operations Process Manager to join our team to drive the transformation of some of our most important launch and monetization processes. In this role, you will design and execute processes, ensuring clarity of business outcomes and alignment to organizational goals. You will apply process tools and methodologies to drive compliance, maintain governance, and optimize performance. By monitoring key metrics and interpreting data, you will identify opportunities for automation and continuous improvement, ensuring processes deliver efficiency, accuracy, and value.

Key aspects of this role include driving operational agility across launch workflows. This includes anticipating and mitigating risks across the process lifecycle, and incorporating feedback to refine and transform processes. You will also have the opportunity to write requirements for and enable adoption of innovative AI solutions that enhance scale and accuracy in Marketing processes.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Applies curiosity and systems thinking to identify improvement opportunities and uncover connections across processes, teams, and business functions.
• Drive end-to-end governance for processes, maintaining documentation for flows, controls, and underlying systems to ensure transparency and accountability.
• Monitor and evaluate process performance through data analysis and KPI benchmarking; translate insights into actionable recommendations for optimization and automation.
• Anticipate and mitigate risks across the process lifecycle, implementing controls and sharing best practices to improve operational resilience.
• Collaborate with stakeholders to address pain points, maintain engagement, and implement solutions aligned to industry standards and organizational goals.
• Support execution of product launches by driving operational rigor and process success across launch workflows.
• Write requirements for and champion adoption of innovative AI solutions that enhance scale, accuracy, and efficiency in launch processes.
• Consult with business planning, product marketing, sales, business operations, and engineering on go-to-market strategies for new and updated offers, promotions, and pricing.
• Analyze to post-launch incidents to resolve business impacts and harness learnings to improve future.

Embody our culture and values.

Qualifications

Required Qualifications

• Masters Degree in Engineering, Business, or related field AND 2+ years process management, process execution, process optimization, or related experience OR Bachelors Degree in Engineering, Business, or related field AND 4+ years process management, process execution, process optimization, or related experience OR equivalent experience.

Preferred Qualifications

• Experience substantiating claims with compelling evidence.
• Experience driving clarity in ambiguous situations with adaptability and a growth mindset.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.