Operations - Process Manager

Job title: Process Manager 
Duration: 12 months with possible extension 
Location: Richmond, VA - Hybrid 
Rate: $50-$55/hr on w2 - without benefits

Introduction

Join our dynamic team in Richmond, VA, where you will play a crucial role in managing and optimizing processes within the Card Risk Intake Management Team. This position offers an exciting opportunity to collaborate across the firm, ensuring effective risk management and operational excellence.

Required Skills & Qualifications

• Experience in process management, risk management, operations, and project coordination.
• Strong analytical and critical thinking skills with the ability to assess business impact.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Must have previous client experience working for this customer in the past 5 years.

Preferred Skills & Qualifications

• Strong organizational skills with exceptional attention to detail.
• Experience working with cross-functional teams and senior business partners.
• Knowledge of regulatory, compliance, or operational risk concepts is a plus.

Day-to-Day Responsibilities

• Manage the intake and tracking of operational events and process issues.
• Facilitate discussions with cross-functional partners to assess customer, business, and regulatory impact.
• Coordinate action plans and ensure appropriate documentation, escalation, and resolution.

Company Benefits & Culture

• Comprehensive health and wellness benefits.
• Opportunities for professional growth and development.
• A collaborative work environment that values innovation and teamwork.

For immediate consideration please click APPLY to begin the screening process with Alex.