4300 West Cypress Street Suite 600 Tampa, FL 33607
Position Summary
We've got the boldest burgers on the block. From the first day we fired up our grills, we've had one thing on our minds: big, bold flavor. We're on a mission to bring fearlessly original flavor and crave-worthy experiences to every bite and guest interaction. Our burgers are stacked with bold flavor, our fries are best in the business, and we're doing it all at a price that's hard to beat. Our food and price aren't the only things we do boldly, though. We develop and train all our employees, from Team Members to Franchisees, to give them opportunities to move up in our company and build a rewarding career. We believe in a work culture as fun as our food is delicious.
The Operations Process Manager owns the development, governance, and continuous improvement of operational systems, standards, and procedures that drive restaurant performance, guest satisfaction, and brand consistency. This role evaluates field execution against established standards, partners with Food Safety & Quality Assurance (FSQA), and provides strategic insights to improve operational effectiveness across the system.
This role is based in Tampa, FL and offers a hybrid work environment: In-Office at least 3 days/week, working out of our Restaurant Support Center (RSC).
Position Accountabilities
Operational Standards Ownership
Field Evaluation & Performance Insights
Food Safety, Quality & Compliance
Cross-Functional Partnership
Training, Communication & Continuous Improvement
Employment Standards
Education:
Experience and skills:
Essential Physical Requirements:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQ# 8472LOC# 35150-Ops Services
Checkers® & Rally's® restaurants were born out of the idea that a bland and flavorless burger was downright bad and that Americans everywhere deserved a better tasting burger — one that was unexpectedly bold, made-to-order and priced at a value that was hard to beat. Founded by experienced foodies with a renegade spirit, both the Checkers & Rally's unique double drive-thru concept, with its over-the-top checkerboard squares, chrome styling, red neon signs and of course, the food, was an instant hit. In 1999 these two great flavors would unite bringing their passion for big flavor together. This successful merger would make Checkers & Rally's the largest double drive thru restaurant chain in the country. Today Checkers & Rally's have more than 800 restaurants open in the United States. • Checkers Drive-In Restaurants, Inc. burst onto the burger scene in 1986 in Mobile, Alabama. • Rally's Drive-In Restaurants, Inc. first fired up the grill in 1985 in Louisville, Kentucky.