Job Description
Worldwide Grocery Store Tech (WWGST) is seeking an Operations Program Manager to join our Grocery Retail and In-Store Experience (GRAISE) team. The GRAISE mission is to make the lives of our shoppers, store associates, brands, and banners better and easier through innovative science, hardware, and software solutions that drive revenue and in-store traffic, while reducing cost to serve.
This role will contribute by leading our team and developing new, efficient processes in two key areas: 1) fielded technology performance measurement and reporting, and 2) manufacturing operations coordination and oversight.
Key job responsibilities
- Fielded Tech Operational Metrics & Performance: Define, oversee, and report on fielded tech operational metrics including ownership of performance goals, status reporting, challenge analysis, and driving cross-functional improvements with Retail Operations and Store teams.
- Continuous Improvement Engineering: Collect and organize continuous improvement plans and schedules for cost reduction, quality enhancements, manufacturability improvements, and feature upgrades across engineering initiatives.
- Demand Planning & Inventory: Centralize supplier/CM order requirements and warehouse inventory management for tech hardware with min/max store monitoring.
- Logistics & Customs: Manage Amazon/Graise and Contract Manufacturer shipments (inbound/outbound), track activity including customs clearances.
- Return Material Authorization & Technical Support: Coordinate RMA requests for field tech failures to CM/supplier locations and provide Graise team facilitation for routing decisions.
About the team
The Grocery Retail and In-Store Experience team owns the products that power checkout and in-store customer engagement, helping shopper save time and money, and enabling store associates to do their jobs more effectively. Products include Dash Cart, Self-Checkout (SCO), Point of Sale (POS), Electronic Shelf Labels, Digital Displays, In-Store Mode for the Amazon app, and more.
Numbers & Facts
| Location | MA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
- Analysis Skillsunmatched
- Calendar Managementunmatched
- Continuous Improvementunmatched
- Contract Manufacturingunmatched
- Cost Controlunmatched
- Cross-Functionalunmatched
- Demand Forecasting/Planningunmatched
- Electronic Shelf Labelsunmatched
- Grocery Storesunmatched
- Inventory Managementunmatched
- Inventory Planningunmatched
- Logisticsunmatched
- Manufacturing Operationsunmatched
- Metricsunmatched
- On Site Supportunmatched
- Operational Improvementunmatched
- Operations Managementunmatched
- Performance Analysisunmatched
- Performance Metricsunmatched
- Project/Program Managementunmatched
- Retailunmatched
- Retail Operationsunmatched
- Return Merchandise Authorization (RMA)unmatched
- SCO Unix Operating Systemunmatched
- Salesunmatched
- Team Lead/Managerunmatched
- Technical Leadershipunmatched
- Technical Supportunmatched
- Time Managementunmatched
- Warehousingunmatched
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