Operations Project Manager II (non-IT)

The Fountain Group is currently seeking an ­­­­­­­­Operations Manager, Global Philanthropy for a prominent client of ours.  This position is located in ­­North Chicago, IL (HYBRID). Details for the position are as follows:

Contract of 1-year, with extensions and/or potential to convert to FTE.
Pay range is $50-60/hr.
Hybrid: 2-3 days onsite/week - flexible.

Job Description:

The Operations Manager for the Global Philanthropy team is responsible for maximizing the impact of the Client Foundation for patients, communities, and our employees. This person will lead our metrics, data, and insights across the function, serve as the investigation lead for employee inquiries for employee engagement programs, coordinate with individuals across the function and lead operations. Additionally, the role will serve as the processing hub for grants from end to end including disaster relief and community grants. The Operations Manager is critical to the Global Philanthropy function operating successfully and efficiently. This role will have significant employee, team, and community impact in the quest to help individuals live their healthiest lives. The Manager will report to the Sr. Director, Global Philanthropy and will be part of the broader Corporate Responsibility & Global Philanthropy organization.

GP Dashboard, Metrics, Insights, and Measurement

• Build and maintain Global Philanthropy dashboard, a new technology that merges function systems (Cybergrants, YourCause, Benevity) input and output to measure impact of all programs
• Oversee data management by collecting and organizing metrics, data, KPIs, results, and insights for consistent measurement and tracking for leadership, ESG reporting, and audits
• Prepare and synthesize metrics capturing the status and impact of philanthropic partners for quarterly reports and ad hoc requests to ensure accountability and support communications
• Integrate robotic process automation in data entry and routine tasks
• Lead development of AI-driven predictive maintenance systems, built in templates to reduce administrative tasks, collaboration tools to connect teams and functions
• Oversee day-to-day management of US Global Philanthropy budget including monitoring and reporting
• Global Philanthropy
• Oversee community grants, including evaluating prospective community grantees and processing of grants for alignment with compliance and Client Foundation
• Engage with grantees on behalf of Client Foundation, including relationship management, responding to inquiries, and troubleshooting
• Coordinate with the employee giving and volunteering leads to support grants and invoice processing
• Support the Global Philanthropy team in executing contracts and grants through platforms such as Cybergrants
• Investigate and resolve Client employee inquiries to efficiently manage giving, scholarships, relief, volunteer, and the foundation

• Manage operations and processes including invoice management, grant-making, reporting, tracking, and project management
• Lead invoice management for foundation and corporate initiatives to ensure timely payments and status tracking
• Manage Cybergrants platform, including management of grants database
• Build and manage reporting and compliance tools, and real-time on-demand metric systems
• Lead internal contracting and grant execution and stakeholder engagement with local community partners
• Build and maintain internet and intranet sites supporting Global Philanthropy and Client employees
• Oversee audits and filings on behalf of the Client Foundation
• Lead Corporate Donation process including training, Corporate Donations Review Committee (CDRC), coordinating with Ops, Compliance,
• Owner of consistent process for vetting partners, vendors, and programs including criteria
• Primary lead for external and internal legal partners, and internal OEC and corporate operations stakeholders

Qualifications:

• Bachelor's degree preferred; equivalent combination of education and relevant experience will be considered

• 5+ years of operations, program management, project management, or business operations experience
• Demonstrated experience managing multiple complex, cross-functional projects and stakeholders simultaneously
• Experience creating and managing project plans, timelines, resource coordination, and driving accountability
• Strong analytical skills with experience in metrics, reporting, data integrity, and KPI tracking
• Experience working with data from multiple systems and translating information into actionable insights
• Proficiency in Excel required; experience with Tableau, Power BI, Microsoft Project, or similar tools is a plus
• Comfortable learning and navigating complex systems and technologies
• Experience with budget management, financial tracking, and operational reporting
• Strong communication, organization, and stakeholder management skills

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy

 

#LI-AL1