Sign upLog in

Operations- Quality Manager

SBM Management

Portsmouth, New Hampshire

Apply
JOB DETAILS
SKILLS
Address Management, Americans with Disabilities Act (ADA), Budget Management, Budgeting, CPR Certification, Capital Expenditure (CAPEX), Cleaning Equipment, Coaching, Communication Skills, Computer Skills, Cost Estimates, Customer Relations, Customer Support/Service, Data Collection, Defibrillator, Driver's License, Equal Employment Opportunity (EEO), Federal Laws and Regulations, First Aid, Forklift, Human Resources, Inventory Management, Maintain Compliance, Maintenance Services, Metrics, Microsoft Office, Multilingual, OSHA, Operations Management, Policy Implementation, Presentation/Verbal Skills, Process Improvement, Product Reviews, Project/Program Coordination, Project/Program Management, Quality Control, Quality Management, Quality Metrics, Regulations, Regulatory Requirements, Resolve Customer Issues, Safety Training, Safety/Work Safety, Schedule Development, State Laws and Regulations, Strategic Planning, Time Management, Training/Teaching, Willing to Travel, Writing Skills
LOCATION
Portsmouth, New Hampshire
POSTED
2 days ago

Description

Position at SBM Management

SBM Management is searching for a dynamic Operations Quality Manager!The Operations Quality Manager will be responsible for coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities.  The individual will be responsible for developing effective quality control processes.

Responsibilities            

  • Devise and review specifications for products or processes to ensure effective quality control
  • Ensure SBM’s quality management systems conforms to all regulatory/legal requirements 
  • Oversee inspection of materials to ensure they meet requirements
  • Monitor internal processes for quality standards
  • Keep up on standards, regulations/laws, issues, and news with respect to product and service quality 
  • Develop work schedules to ensure adequate service 
  • Prepare schedules for service personnel, assigns personnel to routes 
  • Inspect and evaluate physical condition of establishment for program compliance, i.e. safety, quality, and service 
  • Audit and maintain inventory supplies and equipment 
  • Investigate and promoteimproved equipment and methods 
  • Review customer requests for service to ascertain cause for service request, type of malfunction, and address with manager 
  • Implement organization policies and goals 
  • Facilitate budget requests to identify areas in which reductions can be made 
  • Assist with plans, budgets, and schedule modifications including cost estimates bid sheets and contracts 
  • Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements 
  • Assist with coordination of program specifications, requirements for proposals and contracts, and associated documents 
  • Collect data for preparing estimates, labor hours, expenses, and other metrics 
  • Maintain a safe work environment for self and employees 
  • Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc. 
  • Direct supervisory management engaged in support of facilities programs 
  • Act as liaison between company, customers, clients, employees, and subcontractors 
  • Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees 
  • Assist with human resource concerns and issues 
  • Support compliance training for new hires and sustaining management/associates on quality expectations and systems. 
  • Some travel may be for this position 

  

Qualifications           

 

  • A.A. Degree with 2+ years of experience, or equivalent combination of education and experience 
  • CPR/AED/First Aid certification a plus 
  • May be required to have a valid driver’s license 
  • Completed all safety and task training certification 
  • May be to be forklift certified 
  • Bilingual a plus 
  • Ability to read and interpret instructions, procedures, manuals, and other documents 
  • Strong verbal and written communication skills 
  • Knowledge of cleaning methods and equipment and willing to share with team 
  • Knowledge of the upkeep and care of the cleaning equipment 
  • Knowledge of cleaning compounds and chemicals, and their safe, efficient use 
  • Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills 
  • Knowledge of Microsoft Office and computer skills 
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community 
  • Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public 

Compensation: $90,000 - $90,500 per year            

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.    
 
#LI-JC1    

About the Company

S

SBM Management

SBM is an international company providing facilities support services to some of the world's leading Fortune 500 companies. Our dedication to delivering the highest quality service and cost savings solutions with the least environmental impact possible has launched SBM into the top one percent of service providers in the facilities maintenance industry. Today, SBM services more than 350 million square feet throughout the United States, Canada, Latin America, Asia, and the United Kingdom. Our innovative employee programs, supportive management structure, and extensive career advancement opportunities make SBM a great place to work. As a result, our turnover rate is one-fourth the national average. We respect and promote the professional and personal growth of our employees and are committed to the success of one another. Teamwork, integrity and compassion are core values of our company, and we go to great lengths to ensure that our employees are satisfied and rewarded for the work that they do. For more information about SBM Site Services, please visit our website at www.sbmmanagement.com. SBM is an EEO Employer.

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Other/Not Classified
FOUNDED
1982
WEBSITE
http://www.sbmmanagement.com/

Resume Resources

Free Resume TemplatesFree Resume Builder