Operations Representative-Mail

Tropical Financial Credit Union

Hollywood, FL

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JOB DETAILS

SKILLS

ATM, Accounting, Analysis Skills, Bank Secrecy Act, Banking Services, Business Intelligence, Chargebacks, Communication Skills, Credit Cards, Credit Union, Customer Relationship Management (CRM), Fair Lending, Finance, Financial Operations, General Ledger Accounting, Government, High School Diploma, Insurance Claims, Interpersonal Skills, Loan Servicing, Mail Processing, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Money Laundering, Mortgage, Multitasking, Online Courses, Online Training, Organizational Skills, Performance Management, Physical Demands, Presentation/Verbal Skills, Product Documentation, Reconciliation, Regulatory Compliance, Regulatory Requirements, Reporting Skills, Request for Information (RFI), Research Skills, Returns Processing, Sales Closing Skills, Standards Development, Systems Maintenance, Team Player, Time Management, USA PATRIOT Act, Writing Skills

LOCATION

Hollywood, FL

POSTED

1 day ago

Description

Summary:

Individuals in the job are responsible for assisting Tropical Financial Credit Union in the achievement of its purpose of guiding members successfully through the financial marketplace. This position is responsible for the dailymanagement and posting of all mail correspondence and for handling the wire function of the Operations Department. This position also supports the research function for the Credit Union and ensures that all requests for information are fulfilled in a timely manner.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

TELLER

§ Posts all member mail transactions in the Core System, including deposits, transfers, and loan payments, and complies with fraud prevention measures.

§ Supports the Loan Servicing Department by posting insurance claims to the general ledger.

§ Supports the Finance Department by posting all general ledger check deposits and member account adjustments.

§ Supports the Mortgage Department by posting all daily transactions to the general ledger and member accounts, including closing proceeds, appraisal fees, and funds wire exchange account transactions for outgoing wires related to scheduled mortgage closings.

§ Supports the Security Department by posting daily transactions as requested.

§ Balances transactions against computer totals and maintains the security of all daily mail work. Serves as a teller.

§ Reconciles and balances assigned cash box.

OPERATIONS

§ Processes incoming and outgoing domestic wire transfers in accordance with credit union policies, UCC requirements, and regulatory guidelines.

§ Assists with research, processing, and resolution of chargebacks and transaction disputes in compliance with Regulation E timeframes.

§ Communicates with internal departments, correspondent banks, and third-party vendors regarding wire and chargeback inquiries.

§ Processes incoming mail requests for closed and dormant accounts.

§ Activates inactive and dormant account requests received from branches, departments and via mail.

§ Processes all returned mail and updates the Core System.

§ Maintains a log of all returned Debit/ATM cards, including mailing requests.

§ Processes address changes in compliance with established guidelines.

§ Handles verification of deposits for member deposit products for private entities and government requests.

§ Handles all mailed check orders received from members.

§ Reviews CRM/BI ticketing systems periodically throughout the day for member requests.

BACK UP

§ Supports processing of the deposit return checks report.

§ Supports processing of the daily share draft exception report.

§ Supports verification of the daily share draft file.

§ Supports verification of all mobile deposit capture and ATM check images, including verification, approval, adjustment, or return of checks to members and corresponding account adjustments.

§ Supports all research requests from internal and external sources, including providing copies of checks, statements, and responses to subpoenas via correspondence

Compliance:

BSA Compliance - every employee is required to uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.
In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Departments.
Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending and Credit Card Act.
Comply with all TFCU policies and procedures to ensure compliance with such regulations.
Provide service that meets the Service Standards defined by Tropical Financial Credit Union and achieve annual goals that are established through the Performance Management Process.
An individual in this position is required to communicate and interact regularly with all credit union employees, Members and external vendors; therefore outstanding interpersonal and team work skills are a must.
Performs other duties as required with or without accommodation.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education (GED).
Bachelor's degree preferred.
Three to five years of finance and accounting operations experience in a financial institution.
Ability to read and interpret documents such as the Product & Services Manual, etc. (safety rules, operating and
maintenance instructions) and procedure manuals.
Must have a strong working knowledge of credit union/banking concepts, practices, procedures and relevant systems.
Familiarity with Spectrum/Branch Suite systems preferred.
Must have strong written and verbal communication skills.
Proven excellent interpersonal skills when communicating with Members and employees and must be a team player.
Ability to research, gathers information, analyze and write routine reports and correspondence.
Ability to meet deadlines in an organized and timely fashion.
Ability to work independently with minimal supervision and to multi-task in a fast paced dynamic work environment.
Must be a self-starter and must have a flexible work schedule to complete daily work volume.
Knowledge of MS Office programs: Excel, Word, PowerPoint and Outlook

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About the Company

Tropical Financial Credit Union

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