Operations Sales Manager

Derek Sawyer

Modesto, CA

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JOB DETAILS

SALARY

$105,000–$140,000 Per Year

SKILLS

Accidental Death and Dismemberment (AD&D), Administrative Skills, Adobe Product Family, Budgeting, Building Codes, Business Growth, Business Support, Communication Skills, Computer Skills, Cost Control, Cost Forecasting, Customer Relations, Customer Satisfaction, Driver's License, Equal Employment Opportunity (EEO), Exceeded Sales Goal, Expense Tracking, Flexible Spending Accounts, HVAC, Heavy Equipment/Vehicles, Incentive Programs, Industry Standards, Insurance, Leadership, Licensing, Life Insurance, Lift/Move 25 Pounds, Maintain Compliance, Maintenance - HVAC, Mentoring, Microsoft Excel, Microsoft Word, OSHA, Operational Improvement, Operations, Operations Management, Organizational Skills, Performance Analysis, Performance Metrics, Performance Reviews, Problem Solving Skills, Process Improvement, Profit & Loss, Project Planning, Record Keeping, Regulatory Compliance, Resolve Customer Issues, Revenue/Sales Reporting, Safety Compliance, Safety Process, Safety Standards, Safety/Work Safety, Sales, Sales Management, Sales Prospecting, Sales Strategy, Service Delivery, Team Player, Time Management, Training/Teaching

LOCATION

Modesto, CA

POSTED

2 days ago

Overview

Derek Sawyer's is a top-notch Northern California contractor focused on providing significant value to our residential customers. We've been in business for 30+ years, and our growth continues due to our excellent reputation and company culture. We treat our teams like family, which enables them to treat our customers with the same respect. We're always looking for people who are self-motivated and customer focused. We're looking for someone who loves helping people and wants to be part of improving lives every day.

The Operations /Sales Manager reports directly to the General Manager and is primarily responsible for overseeing the daily operations of the service department, ensuring high-quality service delivery, efficient technician scheduling, and excellent customer satisfaction. This role involves supervising HVAC technicians, managing workflow, resolving customer issues, maintaining safety and compliance standards, and supporting business growth through effective leadership and operational management.

Operations/Sales Managerduties:

Oversee daily operations of installation and service teams.
Ensure job scheduling, dispatching, and project planning are efficient and timely.
Monitor workflow and adjust resources as needed to meet deadlines and customer demands.
Hire, train, and manage HVAC technicians, installers, and administrative support staff.
Conduct performance evaluations and promote professional development.
Foster a culture of safety, quality, accountability, and teamwork.
Ensure high levels of customer satisfaction through timely communication and quality service delivery.
Address and resolve customer issues or complaints promptly and professionally.
Review completed work to ensure it meets company and industry standards.
Assist in budgeting, forecasting, and job costing for HVAC operations.
Monitor expenses and labor costs to maximize profitability.
Track KPIs and performance metrics to drive operational improvements.
Ensure compliance with OSHA regulations, building codes, and local licensing requirements.
Implement and enforce safety protocols and procedures.
Maintain records of inspections, permits, and regulatory compliance.
Identify opportunities for operational improvements, cost savings, and service expansion.
Collaborate with executive leadership on long-term business goals.
Implement new systems and technologies to enhance productivity.
Develop and implement sales strategies to meet or exceed revenue targets.
Identify new business opportunities, including markets, clients, and partnerships.
Lead, and mentor a high-performing sales team.

What YOU will bring:

Must have 5+ Years residential HVAC experience, management experience
Prior Sales experience preferably in HVAC industry
Strong organizational leadership skills to lead and grow a team of technicians.
Strong technical background in diagnostic skills on all residential and light commercial equipment.
Ability to train proper technical diagnostic techniques on all equipment from basic to high efficiency inverter systems.
Great attitude, high energy, great communication skills, sales driven.
Strong computer skills (word, excel, adobe, etc.)
Valid drivers' license and ability to pass background test and drug screen.
Ability to handle heavy equipment and work outdoors

Physical Demands:

Stand/Sit: Must be able to remain in stationary position 50% of the time
May be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run
May be required to drive and sit for long periods of time
Must be able to maneuver up to 25 lb. by lifting, carrying, pushing

What We Offer!

Paid Vacation - Plan varies by position/role
401(k) Retirement Plan with company match
Medical, Dental, Vision (For Employee and Eligible Family Members)
Company Life Insurance
Supplemental Life Insurance
Supplemental AD&D
Disability (Short Term and Long Term) Insurance
Critical Illness Insurance
FSA - Flexible Spending Account
Company issued equipment
Employee Discounts
Career growth opportunity
Employee Referral Bonuses available

PAY TRANSPARENCY:

The annual pay opportunity for this role ranges from $105K-$140K DOE (combination of base+commission). The actual pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility.

We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate's salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.

Derek Sawyer's is an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.

About the Company

Derek Sawyer

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