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Operations & Sales Support Coordinator- Japanese Bilingual

Pasona NA

Los Angeles, CA

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JOB DETAILS
SALARY
$23–$27 Per Hour
SKILLS
Administrative Skills, Billing, Biotech and Pharmaceutical, Communication Skills, Conferences, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, English Language, Intuit Quickbooks, Inventory Management, Japanese Language, Logistics, Medical Equipment, Multilingual, Operational Support, Operations, Operations Management, Order Picking/Packing, Order Processing, Organizational Skills, Product Shipments, Promotional Programs, Resolve Customer Issues, Sales, Sales Support, Seminars, Shipping Operations, Team Player, Trade Shows, USPS (United States Post Office), Veterinary Medicine, Warehousing, Willing to Travel
LOCATION
Los Angeles, CA
POSTED
Today
*Japanese Bilingual is a MUST

Location: Los Angeles, CA | 100% On-site

Position: Assistant to Manager (Operations & Sales Support)

Industry: Veterinary / Medical Distribution

Status: Full-time, Non-Exempt

Salary Range: $23 - $27/hour (DOE)

Summary of the Position:

A growing company in the veterinary pharmaceutical and medical device industry is seeking a bilingual (Japanese-English) Assistant to support the Manager.

This position focuses primarily on order processing, shipping operations, and customer support, while also assisting with sales-related activities such as seminars and client communication.

This role is ideal for someone who is detail-oriented, proactive, and interested in both operational work and client interaction.

Breakdown of Responsibilities:
  • 70% Operations (Order Processing & Shipping)
  • 30% Sales Support & Client Interaction
Key Responsibilities

Operations & Shipping
  • Process sales orders and coordinate shipments (domestic & international)
  • Pick, pack, label, and prepare products for shipment
  • Arrange pickups and manage shipping carriers (FedEx, UPS, USPS, etc.)
  • Create shipping lists and send shipment notifications to customers
  • Perform inventory checks and manage stock levels
  • Inspect incoming products and handle discrepancies, returns, and vendor claims
  • Track deliveries and follow up on delays or issues
  • Maintain organized inventory and warehouse space
Sales Support & Coordination
  • Support seminars, trade shows, and academic conferences (including travel)
  • Communicate with clients (primarily Japanese veterinarians and institutions)
  • Assist with product promotion, including specialized medical devices
  • Handle customer inquiries and build relationships
Administrative Support
  • Support the Manager with daily operations and coordination across locations
  • Maintain documentation (invoices, POs, shipping records)
  • Assist with various internal tasks as needed
Travel Requirements
  • Business trips to Japan (approx. 1-3 times/year)
  • Domestic travel within the U.S. (approx. 2-3 times/year)
  • Occasional travel to Hawaii and conference locations
  • Typical trip duration: ~1 week
Qualifications
  • Expert-level Japanese and business-level English
  • Strong attention to detail and accuracy
  • Positive attitude and strong communication skills
  • Ability to handle both operational and client-facing responsibilities
  • Interest in medical, pharmaceutical, or veterinary industries
  • Team-oriented with a proactive mindset
Preferred Qualifications
  • Experience in logistics, shipping, or order processing
  • QuickBooks experience is a plus
  • Basic to intermediate Excel skills
  • Work experience in Japan is a plus
Additional Information
  • Work Schedule: 9:30 AM - 6:00 PM (30 min lunch)
  • Must be able to travel without restrictions
  • Pet-friendly workplace
  • Detail-oriented work environment requiring accuracy and consistency

Application Form

About the Company

P

Pasona NA

<p style="color:#cc0000;">We are celebrating 30 years of our business succession in staffing and professional outsourcing in USA!</p> <p><span itemprop="name">Pasona N A, Inc.</span> was established in 1985 as a temporary staffing and full-time placement firm specializing in Japanese companies doing business in the United States. As Japanese companies grew and continually hired new staff during the early nineties, Pasona captured much of the niche market in the US. </p> <p>We are located in 8 cities in the US: New York, Los Angeles, Orange County, San Jose, Houston, Atlanta, Chicago, and Detroit. Please visit our locations or website at <a href="http://www.pasona.com/" mns_rt="Company" target="_blank" itemprop="url">www.pasona.com</a>.</p> Our specialty fields: <ul> <li>Sales and Marketing</li> <li>Office Administration</li> <li>Accounting and Finance</li> <li>IT, Computer Engineering</li> <li>Mechanical/Electrical/Chemical Engineering</li> <li>Translation/Localization</li> <li>Airline and Hospitality </li> <li>Trading, Logistics, and Transportation</li> <li>Legal</li> <li>Human Resources</li> </ul>

INDUSTRY
Business Services - Other
WEBSITE
http://www.pasona.com/

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