Advanced Pump is a small, hands-on business based in Woburn, MA. We specialize in the sale and repair of pumps across a range of industries including sewage/septic, industrial, and commercial applications. We pride ourselves on fast service, practical problem-solving, and strong customer relationships.
Role Overview
We’re looking for a reliable, detail-oriented Operations & Service Manager to help run the day-to-day operations of our office. This is a key role in a small team, ideal for someone who enjoys wearing multiple hats and taking ownership of their work.
You’ll be the central point connecting sales, customers, and service operations.
Responsibilities
- Manage inside sales: answer calls, prepare quotes, process orders
- Manage ecommerce activity (order processing, listings, customer inquiries)
- Manage & Coordinate service and repair workflow between customers, technicians, and outside vendors
- Communicate with customers on order status, timelines, and service updates
- Help maintain organized records, inventory coordination, and general office operations
- Identify opportunities to improve processes and customer experience
What We’re Looking For
- 3–7+ years of experience in sales, operations, or office management
- Comfortable in a small business environment where responsibilities vary day-to-day
- Strong communication and customer service skills
- Highly organized and detail-oriented
- Self-starter who can take initiative without constant direction
- Experience with ecommerce platforms or inventory/order systems is a plus
- Background in industrial service, distribution, or service businesses is a plus
Compensation
- Base salary: $75,000 – $85,000 (depending on experience)
- Bonus potential based on performance
- Opportunity to grow with the business and take on increased responsibility
Why This Role
This is a great opportunity for someone who wants to play a meaningful role in a growing small business. You’ll have visibility into all aspects of the company and the ability to make a real impact working directly with the owner of the company.
To Apply:
Please send your resume and a brief note about your experience.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Growth Opportunities
Work Location: In person at our Woburn, MA location.