Operations ManagerLead the Operation. Develop the Team. Bring the Verde Vibes.At Verde, every team member embraces the role of Custodian first. It's our shared commitment to teamwork, accountability, and excellence that helps create the culture we proudly call Verde Vibes. Our Core Values-Safety, Sustainability, Social Impact, and Awesomeness-guide how we serve our customers, support our people, and show up every day.We're looking for an Operations Manager who is ready to take ownership, lead with purpose, and make an impact across assigned customer accounts.The Operations Manager is responsible for the day-to-day execution and delivery of services, ensuring our teams have the resources, direction, and support they need to succeed. The Operations Manager prioritizes work, maintains service standards, develops people, and builds strong customer relationships that drive satisfaction and retention.This is a hands-on leadership role for someone who can balance people, performance, customers, quality, safety, and operational excellence while bringing the Verde Vibes to life.What You'll OwnSafetyWe are stewards of your mental and physical well-being.Safety is everyone's responsibility, and the Operations Manager plays a key role in making sure it stays at the center of our operations.You will:Identify, address, and mitigate safety hazards and potential risks across assigned sites.Conduct regular safety inspections and risk assessments and implement corrective actions.Investigate incidents, accidents, and near-misses, ensuring timely documentation and follow-up.Promote a culture of safety through training, awareness, communication, and accountability.Ensure proper use of and compliance with Personal Protective Equipment (PPE) requirements.Maintain working knowledge of tools, equipment, and materials used within the janitorial industry.SustainabilityWe prioritize eco-friendly solutions.At Verde, we believe taking care of our customers also means taking care of the planet.The Operations Manager will:Support and promote environmentally responsible cleaning practices.Educate employees and stakeholders on sustainability initiatives and best practices.Partner with vendors to encourage eco-friendly products and services.Identify opportunities to improve operational efficiency while reducing environmental impact.Maintain knowledge of green-cleaning standards, products, and methods.Social ImpactWe elevate diversity and give back to our communities.Our people are at the heart of Verde. The Operations Manager helps create an environment where everyone can contribute, grow, and feel that they belong.You will:Foster a positive, inclusive, and respectful work environment.Encourage team participation in community and volunteer initiatives.Model Verde's Mission, Vision, and Core Values in daily operations.Promote diversity, equity, and inclusion across teams.AwesomenessWe bring Verde Vibes to life.Being awesome at Verde means taking ownership, supporting your team, and delivering an experience our customers can count on.As an Operations Manager, you will:Deliver exceptional customer service by responding promptly to client needs, concerns, and service requests.Ensure timely resolution of issues through clear communication and follow-through.Coordinate daily operations by scheduling work, assigning tasks, and setting priorities.Supervise and support team members to ensure performance expectations are met.Monitor service quality and ensure work aligns with the scope of work and Verde standards.Support employee engagement through recognition, teamwork, and collaboration.Perform additional duties as assigned to support site operations and company objectives.How We'll Measure SuccessThe Operations Manager is accountable for performance across several key areas:Financial PerformanceBudget adherence and cost efficiency.Employee Satisfaction (ESAT)Employee engagement and team participation.Customer Satisfaction (CSAT)Client feedback, service quality, and issue resolution.Quality & ComplianceInspection results and adherence to service standards.SafetyEHS compliance, proactive risk prevention, and incident rates.What We're Looking ForWe're looking for an Operations Manager who brings strong leadership, organization, accountability, and a genuine commitment to people and customers.Required QualificationsMinimum of 2 years of progressive operations experience, preferably in janitorial, facilities, or service industries.Minimum of 2 years of supervisory experience managing direct reports.Strong organizational, problem-solving, and time-management skills.Ability to manage multiple priorities in a fast-paced environment.Effective communication and customer service skills.Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.Bilingual proficiency in English and Spanish is required, including reading, writing, and speaking.Physical RequirementsThe Operations Manager must be able to perform the physical activities necessary for operational oversight, with reasonable accommodations available.Frequent walking and use of hands for handling tools and equipment.Occasional standing, sitting, and repetitive motion.Ability to lift up to 25 pounds as needed.Why Verde?At Verde, we're not just managing cleaning operations-we're creating cleaner, healthier spaces while building a stronger team and a greener world.As an Operations Manager, you'll have the opportunity to lead people, strengthen customer relationships, improve operational performance, and make a meaningful impact every day.If you're ready to take ownership, develop your team, serve your customers, and bring Verde Vibes to everything you doBring your leadership. Bring your energy. Bring your Verde Vibes.
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