Business Writing, CPR Certification, Coaching, Communication Skills, Community Health, Customer Support/Service, Employee Relations, Flexible Spending Accounts, Healthcare, Healthcare Management, Interpersonal Skills, Leadership, Licensed Practical Nurse/Licensed Vocational Nurse, Maintain Compliance, Metrics, Operational Improvement, Operations, Operations Management, Patient Care, Patient Registration, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Quality Metrics, Quality Monitoring, Regulatory Requirements, Revenue Management, User Interface/Experience (UI/UX), Writing Skills
Lead Operations. Inspire Teams. Make a Difference.
At Mendocino Community Health Clinic (MCHC), we believe exceptional patient care starts with exceptional leadership. We're seeking an experienced Operations Site Manager to oversee the day-to-day operations of our Little Lake Health Center in Willits. This role is ideal for a leader with a strong background in medical practice operations and revenue cycle management. If you are passionate about patient access and experience, front-end revenue processes, and standardized procedures, this is the role for you!
What You'll Do
- Lead and support staff through coaching, performance management, hiring, and professional development.
- Promote an exceptional patient experience by ensuring efficient operations and outstanding customer service.
- Serve as the operational leader for the site, responding to urgent operational issues and coordinating solutions with department leaders.
- Oversee daily site operations, facility readiness, inventory, safety, and emergency preparedness.
- Drive front-end revenue cycle performance by ensuring precise and accurate patient registration.
- Monitor registration quality, work queues, and revenue cycle metrics, partnering closely with internal stakeholders to resolve issues, reduce denials, improve collections, and implement standardized processes.
- Ensure compliance with organizational policies, regulatory requirements, quality standards, and audit readiness.
- Build strong relationships with staff, patients, and community partners while representing MCHC in outreach and community engagement activities.
If you're a motivated leader who enjoys improving operations, empowering teams, and making a meaningful impact on the communities we serve, we want to hear from you!
We Offer a Cadillac Benefits Package
- Medical, Dental, and Vision Insurance
- Paid Time off (PTO) and 9 Paid Holidays
- Life Insurance
- 401(k) with up to 4% Employer Match
- Flexible Spending Account (FSA)
Requirements: - 2+ years management experience in a healthcare setting.
- Strong interpersonal skills; able to resolve people-related issues with diplomacy and tact.
- Communicates effectively using oral and business writing skills with all levels of staff.
- Must have professional demeanor.
Preferred Qualifications
- 5+ years' experience in operations and/or clinical function
- Valid State of California Certificate of Registration as a Licensed Vocational Nurse; or associate or bachelor's degree; or equivalent work experience in healthcare management
- Maintain current CPR Certification.
Compensation details: 0 Yearly Salary
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