Lead Operations. Inspire Teams. Make a Difference.
At Mendocino Community Health Clinic (MCHC), we believe exceptional patient care starts with exceptional leadership. We're seeking an experienced Operations Site Manager to oversee the day-to-day operations of our Little Lake Health Center in Willits. This role is ideal for a leader with a strong background in medical practice operations and revenue cycle management. If you are passionate about patient access and experience, front-end revenue processes, and standardized procedures, this is the role for you!
What You'll Do
Lead and support staff through coaching, performance management, hiring, and professional development.
Promote an exceptional patient experience by ensuring efficient operations and outstanding customer service.
Serve as the operational leader for the site, responding to urgent operational issues and coordinating solutions with department leaders.
Oversee daily site operations, facility readiness, inventory, safety, and emergency preparedness.
Drive front-end revenue cycle performance by ensuring precise and accurate patient registration.
Monitor registration quality, work queues, and revenue cycle metrics, partnering closely with internal stakeholders to resolve issues, reduce denials, improve collections, and implement standardized processes.
Ensure compliance with organizational policies, regulatory requirements, quality standards, and audit readiness.
Build strong relationships with staff, patients, and community partners while representing MCHC in outreach and community engagement activities.
If you're a motivated leader who enjoys improving operations, empowering teams, and making a meaningful impact on the communities we serve, we want to hear from you!
We Offer a Cadillac Benefits Package
Medical, Dental, and Vision Insurance
Paid Time off (PTO) and 9 Paid Holidays
Life Insurance
401(k) with up to 4% Employer Match
Flexible Spending Account (FSA)
Requirements:
2+ years management experience in a healthcare setting.
Strong interpersonal skills; able to resolve people-related issues with diplomacy and tact.
Communicates effectively using oral and business writing skills with all levels of staff.
Must have professional demeanor.
Preferred Qualifications
5+ years' experience in operations and/or clinical function
Valid State of California Certificate of Registration as a Licensed Vocational Nurse; or associate or bachelor's degree; or equivalent work experience in healthcare management