Marleylilly has a growth-mindset and is quickly becoming a leader in personalized apparel and accessories. We are adding an Operations Specialist to our Marleylilly team. If you are enthusiastic, hard-working, and thrive in a fast-paced environment, this is the right place to accelerate your career!
Summary
This position is primarily responsible for performing production activities needed to initiate, create, complete, & fulfill orders for Marleylilly customers while maintaining high-quality standards.
General Production Associate Job Responsibilities
- Produce orders by following established standard operating procedures
- Communicate delays or problems that may keep a specific order from being completed
- Ensure quality standards as defined by the organization are maintained during production
- Confirm orders are accurate for quantities, placement locations, and garment types
- Follow preventative maintenance procedures
- Must be open to cross-training and working in other departments as business needs change
- Other duties may be assigned
Departments and Specific Department Duties
### Cleanup/Quality Control
- Confirming the product is personalized correctly with the correct letters, color, size of the item, and type of item
- Making sure the item does not have any damage or defects and meets all quality standards
- Cleaning up embroidered/customized orders involving clipping threads and removing embroidery tools such as stabilizer or topping
- The item will then be packaged in the correct bag and folded in a presentable manner
- The item should resemble a gift when complete
### Inventory/Picking and Induction
- Print and sticker individual orders from the computer system
- Picking all orders out of inventory locations and transporting the items through the building to the correct department to be personalized
- Paying close attention to order dates and ensuring the oldest orders are handled first
- Paying close attention to the individual items being pulled and ensuring they are labeled with the correct size, color, type, etc.
- Restocking empty inventory locations with more products
- Repackaging items as necessary
- Communicating to managers & team leads ASAP when an item cannot be found
- Induct raw goods inventory and complete customer orders into the system
### Replenishment
- Scan, print and sticker any unmarked inventory received from the warehouse
- Transport inventory received from the warehouse to the proper overflow or pick location(s)
- Breakdown boxes and pallets that are delivered from warehouse and put them in their proper location(s)
- Monitor inventory levels at overstock locations and notify manager when replenishment from the warehouse is needed
- Monitor inventory levels of pick locations and pull inventory from overstock to refill pick locations
- Assist with completing inventory projects and/or audits
- Assist with keeping inventory racking clean and organized
- Must be able to consistently lift 50lbs
### Fulfillment
- Picking customer orders and verifying the order is complete
- Packaging complete orders in the appropriate bag/box for shipment
- Shipping the customer order based on the weight and size requirements to ensure correct shipping rate, and labeling the package with a prepaid shipping label
### Graphics/Engraving/Heat Press
- Prepping and completing items through the Engraving and Heat Press process
- Operating small machinery for jewelry, preparing sheets and vinyl for the press by removing small pieces of cut-out vinyl, and operating computer programs to print & design patterns
### Bloopers
- Consistently work with team members to add blooper products to the website
- Photograph blooper products and produce high-quality photos for the website
- Offer suggestions for continuous improvement in the Blooper area
- Track performance of self to monitor productivity
- Maintain a high level of quality in the production of all products. Make judgment calls on what passes quality standards
Job Requirements for Everyone in Production
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Attention to detail
- Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly; Stays on task
- Interpersonal Skills - Focuses on solving conflict; Listens to others without interrupting; Remains open to others' ideas and tries new things
- Verbal Communication - Speaks Clear and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time; Adheres to company attendance policy; Alerts management for tardies or absences
- Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically
- Organizational Support - Follows policies and procedures
- Planning/Organizing - Uses time efficiently; Plans for additional resources; Stays on task
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly
- Dependability - Follows instructions; will respond to management direction; Completes tasks on time or notifies the appropriate person with an alternate plan
Work Environment/Physical Demands
- Office, Manufacturing, and Warehousing Environment
- Computer Skills
- Must be able to lift up to 50 pounds at a time
- Must be able to work in a variety of weather conditions and temperatures in the warehouse, manufacturing, and office areas
- Duties may require overtime work, including nights and weekends
- Position requires standing and walking for extended periods of time