Operations Specialist
Join Our Growing Team!
Waste Connections is seeking a highly motivated, detail-oriented Operations Specialist to support our day-to-day operations and help drive continuous improvement across routing, productivity, customer service, and operational performance. This role is ideal for a self-directed professional who thrives in a fast-paced environment and enjoys solving problems, managing projects, and collaborating with multiple departments.
Pay: $22.00 per hour
What You'll Do
Operational Support
+ Provide clerical and administrative support to Operations and Department Managers.
+ Coordinate daily operational activities and maintain accurate reporting.
+ Assist with troubleshooting and resolving safety, service, and operational issues.
+ Monitor productivity and operational performance against company goals.
+ Prepare reports, evaluations, and corrective action documentation as needed.
+ Maintain and distribute operational information on a scheduled basis.
+ Communicate with drivers, supervisors, dispatch, and management regarding operational needs.
+ Assist with performance metric collection, analysis, and reporting.
+ Participate in operational improvement initiatives and special projects.
+ Support implementation of operational standards and best practices.
+ Identify process improvement opportunities and recommend solutions.
+ Coordinate with other Waste Connections locations and departments to support operational objectives.
Routing & Logistics Responsibilities
Route Optimization & Performance
+ Evaluate and recommend improvements to routing processes and efficiencies.
+ Review and manage missed pickups, carryovers, and issue logs.
+ Ensure service address accuracy and proper route mapping.
+ Audit routes using TRUX and third-party mapping platforms.
+ Route new and changed customer services.
+ Sequence and resequence routes for maximum efficiency.
+ Balance route workloads and service days.
+ Reduce dependence on temporary, holding, helper, and swap routes.
+ Coordinate intraday movement of work between routes.
+ Ensure route closures accurately capture operational KPIs including:
+ Stops
+ Lifts
+ Yards
+ Miles
+ Fuel Usage
+ Disposal Loads
+ Driver & Helper Hours
Data Management
+ Collect and maintain routing data, customer information, and geocoding records.
+ Work with parcel data, service locations, and USPS address validation tools.
+ Ensure customer information is accurately maintained within company systems.
Project Management
Operational Projects
+ Export and analyze route, customer, and productivity data.
+ Support pre-project planning and operational analysis.
+ Assist with route redesign and implementation projects.
+ Prepare customer service schedules and routing files for system imports.
+ Support operational change initiatives and service optimization efforts.
+ Work with District Management to implement routing standards and operational improvements.
+ Assist with project management activities from planning through completion.
Change Management
Process & System Improvements
+ Prepare route change files for implementation.
+ Support customer communication and notification plans.
+ Coordinate mapping updates and route modifications.
+ Prepare files and supporting documentation for:
+ Route Changes
+ Mapping Updates
+ Invoice Messages
+ Service Schedule Adjustments
What We're Looking For
Preferred Qualifications
+ Strong analytical and problem-solving skills.
+ Excellent organizational and communication abilities.
+ Ability to manage multiple priorities in a fast-paced environment.
+ Experience working with routing, logistics, transportation, dispatch, or operations systems preferred.
+ Proficiency in Microsoft Excel and data analysis.
+ Experience with TRUX or similar routing software is a plus.
+ Project management experience preferred.
+ Strong attention to detail and commitment to accuracy.
+ Ability to work independently while collaborating effectively with cross-functional teams.
Why Waste Connections?
At Waste Connections, we believe our people are our greatest asset. We offer a strong culture built on safety, integrity, servant leadership, and continuous improvement. If you're looking for a career where you can make a meaningful impact while growing professionally, we'd love to hear from you.
Apply today and become part of a team that is committed to operational excellence and customer service.