Operations Specialist

CFG Bank, based in Baltimore, Maryland, is a leading financial institution serving the national healthcare and multifamily markets and the Mid-Atlantic region. As the 6th largest bank in Baltimore by deposits and the largest locally based, we've grown from $1 billion to over $6+ billion in assets by 2026. With over 30 years of expertise, we rank among the top five healthcare bridge-to-HUD lenders in the country. At CFG Bank, we redefine banking by blending big bank capabilities with personalized boutique service. Recognized as a "Best Place to Work" by the Baltimore Business Journal across multiple years, we're intentional about creating an environment where people feel valued, supported, and excited about work each day. Our goal is simple: to make every team member feel that choosing CFG Bank was one of the best decisions of their career. Join us and experience what sets CFG Bank apart.

POSITION SUMMARY: The Operations Specialist independently performs daily deposit operations and transaction processing, with a primary focus on domestic and international wire transfers. This role ensures strict adherence to internal policies and regulatory requirements, including OFAC, Regulation J, Regulation E, and UCC Article 4A. The Operations Specialist partners with internal teams to provide clear, professional communication and consistently delivers a strong internal and external client experience. Responsibilities also include support of ATM operations, foreign check processing, electronic banking, and other core back-office functions as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process and monitor domestic and international wire transfers in compliance with regulatory and bank policies
• Perform foreign check collection and foreign check processing
• Manage Regulation E claims, including provisional credits, research, adjustments, and required submissions
• Support ACH operations, including filters and origination returns
• Process NSF items, return items, non-posted items, and large-dollar return notifications
• Perform daily account and debit/ATM card maintenance, including interest maintenance
• Review and process mobile and branch capture deposits
• Support online banking maintenance and secondary review (consumer and commercial)
• Manage debit card ordering and processing
• Support ATM operations, including off-site ATM relationships and cash ordering
• Perform branch and vault settlements and daily ATM entries
• Open and maintain specialized accounts (e.g., GNMA accounts for Capital Funding and escrow accounts for bridge loans)
• Print and process required operational and regulatory notices
• Perform additional operational duties as assigned by management

QUALIFICATIONS AND REQUIREMENTS:

• Three to five years of relevant banking or deposit operations experience
• Strong decision-making, problem-solving, and organizational skills
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Strong verbal and interpersonal communication skills with internal and external clients
• Working knowledge of bank deposit products and services
• Experience with core banking systems and account opening platforms
• Proficiency in Microsoft Word and Excel

WORK ENVIRONMENT: We offer a hybrid schedule, with 4 days in-office and 1 day remote after the initial 90-day period.

COMPENSATION DISCLOSURE: In accordance with Maryland's Equal Pay for Equal Work Act, we are committed to providing transparent wage information for all posted job opportunities. The wage range for this position is $55,000 to $67,000 annually, plus discretionary performance-based bonus. Compensation is determined based on factors such as Experience, Qualifications, and Internal equity.

BENEFITS AND ADDITIONAL COMPENSATION: Additionally, this position includes a comprehensive benefits package and other forms of compensation, including:

• Employer-provided health benefits: medical insurance, dental and vision insurance, disability insurance, life insurance, mental health support services, and wellness program
• Paid time off: vacation days, sick leave, volunteer days
• Retirement plan: 401(k) with employer match
• Other compensation elements: Discretionary annual bonus and overtime pay for non-exempt positions

EOE STATEMENT: CFG Bank is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities. If you require accommodations during the application process, please contact TalentAcquisition@cfg.bank.

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