Business Strategy, Capability Maturity Model Integration (CMMI), Capital Project, Communication Skills, Consulting, Customer Satisfaction, Customer Service Systems, Customer Support/Service, Data Analysis, Forecasting, High School Diploma, Maintain Compliance, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Multitasking, Operational Support, Professional Services, Regulatory Compliance, Retail Management, Systems Maintenance, Team Lead/Manager, Technical Support
DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
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to learn more and view our open positions.Please apply or call one of us to learn more
For further inquiries regarding the following opportunity, please contact one of our Talent Specialists, Arun Kumar at
(224) 507-1264
or Tenish at (224) 507-1292
Title: Operations Specialist
Location: On-site at Chicago, IL
Duration: 12 Months with possibility of extension
Hours: 8:00-4:30 (can offer some flexibility)
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered
Description:
- The Operations Specialist is responsible for performing a variety of tasks to support field operations within an office setting.
- The various tasks may include but are not limited to, monitoring compliance workloads, analyzing data and utilizing reports, creating work orders, requesting permits, fielding calls from customers and field employees, and providing daily support to company and contracted field employees.
- The Operations Specialist will have knowledge of commonly used concepts, practices, and procedures within a particular area, works under minimal supervision and relies on experience and judgment to plan and accomplish tasks.
Job Duties:
- Works across the company functionally to meet internal and external customer needs to help support field operations.
- Support operations and capital workloads and projects within an office setting
- Monitoring workloads to satisfy customer service requests and compliance requirements
- Analyzing data and forecasting
- Creating work orders and assigning to field personnel
- Updating of company systems
- Direct line of support to field personnel
- Coordinating with shop management
- Navigate and utilize various customer information and operational systems to input, update, and change customer or system-related information.
- Any dispatch: Not necessary
Minimum Qualifications:
- 5 years Standard computer applications (Word, Excel, PowerPoint, etc.)
- 5 years Identifying and implementing solutions to problems.
- High School Diploma, HSED or GED
- Exceptional communication skills
- Ability to multitask
Interview process: On-site 60-minute duration with the Manager and another leader on his team
About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
MS Office, Support operations