Operations Specialist

Sparks Group

St. Petersburg, FL(remote)

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JOB DETAILS

SKILLS

Administrative Skills, Analysis Skills, Business Operations, Communication Skills, Corporate Policies, Credit Cards, Customer Experience, Customer Support/Service, Detail Oriented, Documentation, Documentation Review, Establish Priorities, Financial Services, Follow Through, High School Diploma, Insurance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Mortgage, Mortgage Servicing, Multitasking, Operational Strategy, Operational Support, Operations Processes, Organizational Skills, Payment Processing, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Improvement, Quality Management, Quality Metrics, Record Keeping, Records Management, Startup, Time Management, Writing Skills, ZenDesk

LOCATION

St. Petersburg, FL

POSTED

2 days ago

Job Summary: Sparks Group has partnered with a growing insurance and financial services organization to identify a detail-oriented Operations Specialist to support critical business operations. This fully remote opportunity is ideal for someone who enjoys working in a fast-paced environment, managing multiple priorities, and ensuring operational processes are completed accurately and efficiently.

The Operations Specialist will be responsible for processing a variety of operational documents, managing payment-related transactions, and supporting internal teams through accurate record maintenance and administrative processing. The ideal candidate is highly organized, adaptable, and committed to delivering exceptional quality and service.

Eligible Locations: Candidates must reside in Florida, North Carolina, Ohio, Texas, Massachusetts, or Tennessee.

Responsibilities Process a variety of inbound and outbound operational documentation, including account updates, policy changes, returned mail, mortgage-related requests, appointments, and other administrative transactions.
Manage daily payment processing activities, including lockbox payments and declined payment resolution.
Process payment reversals, transfers, bank returns, and credit card adjustments with accuracy and attention to detail.
Initiate ACH and credit card reversals in accordance with company policies and procedures.
Review documentation for completeness and accuracy while maintaining high quality standards.
Maintain accurate records and ensure timely processing of operational requests.
Collaborate with internal departments to resolve discrepancies and support day-to-day operational activities.
Identify process improvements that enhance operational efficiency and customer experience.
Prioritize competing tasks while meeting established deadlines in a high-volume environment.
Provide exceptional internal and external customer service through professional communication and follow-through.
Qualifications
High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
2+ years of experience in operations, administrative support, insurance, financial services, banking, mortgage, or a related field.
Experience processing high-volume transactions with exceptional accuracy.
Strong organizational skills and keen attention to detail.
Ability to manage multiple priorities in a fast-paced, changing environment.
Excellent analytical, problem-solving, and decision-making abilities.
Strong written and verbal communication skills.
Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
Self-motivated with the ability to work independently in a remote environment.
Preferred Qualifications
Experience working in a startup or high-growth organization.
Familiarity with mortgage servicing or mortgage-related processes.
Experience using Zendesk or similar customer support platforms.
Previous insurance or financial services industry experience.

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This job is Fully Remote.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

About the Company

Sparks Group

Bringing the Best People and the Best Companies Together Since 1970.

Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.

Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.

COMPANY SIZE

50 to 99 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1970

WEBSITE

https://www.sparksgroupinc.com

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