Operations Specialist

• Material management, including responding to internal customers, order processing, stocking levels, and delivery management
• Commercial Invoice preparation
• Cycle counting on site service inventories
• Sales Order Management review and status processing
• Purchase order review and processing
• Track all outstanding requests, delivering quality results free of errors, and prompt responses
• Ad hoc and reoccurring reporting of KPI measures
• Manage internal customer escalations and issues which require calls, and/or meetings   
• Ensure shipments follow government and jurisdictional regulations
• Other duties/projects upon request

Indicative Performance Measures

• Meeting or exceeding time/volumes based KPI measures
• Timely completion of PDR goals
• Pace and Accuracy of individual
• Positive feedback from internal customers (Sales, Client Services, Manufacturing)

Compensation

In accordance with Massachusetts law, the expected salary for this full-time, benefited position is between $70,000 - $88,000. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law.

Person Specification – Essential requirements unless stated

Education / Qualifications:

• A relevant degree with BS/BA or 3+ years of Operations experience.
• In-depth experience with relevant tools and systems within Oxford Instruments America
• Proven experience serving the Americas region (US, CA and LATAM).

Professional Skills/ Abilities:

• Possess a strong sense of urgency
• Ability to anticipate the needs of manufacturing, sales, and customers to prioritize shipments and optimize stocking
• Experience driving process improvement initiatives to deliver step=function improvement in service levels
• Ability to communicate and operate as a cross-functional team with sales, service, product, and other departments
• Experience working in a dynamic environment that requires multitasking
• Continuous improvement mindset – looks for ways to increase efficiency and optimise ways of working

Personal Qualities:

• A desire to and capable of working well in a team environment.
• Analytical with the ability to get things done quickly.
• Highly organized with a strong affinity for detail.
• Excellent communication skills in various formats (verbal, ppt, excel, etc.)
• Able to accept feedback and modify approach as required.
• High energy, resilience, and drive to achieve challenging goals.
• Builds effective working relationships internally and externally across the business.
• Scientific background or knowledge of the scientific market (preferable).

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