Operations Specialist I

•  Process ACH transactions, wire transfers, mobile deposits, ATM exceptions, and returned items. 
•  Assist with NSF processing and exception item handling. 
•  Review and balance daily reports while resolving discrepancies. 
•  Complete daily operational tasks within established deadlines. 

•  Perform account maintenance, including: 
  •  Address changes 
  •  Stop payments 
  •  Check orders 
  •  Account research 
•  Maintain accurate documentation of all account activity. 

•  Respond to operational questions from branch staff and customer service teams. 
•  Escalate complex issues to senior team members as appropriate. 

•  Maintain knowledge of applicable banking regulations, including Regulation CC, Regulation E, and the Bank Secrecy Act. 
•  Follow bank policies, procedures, and audit standards. 
•  Report errors, unusual activity, or control concerns promptly. 

•  Complete assigned training and compliance courses. 
•  Learn department procedures and banking systems under direct supervision. 

•  High school diploma or equivalent. 
•  Strong attention to detail. 
•  Excellent written and verbal communication skills. 
•  Ability to work in a deadline-driven environment. 
•  Basic computer proficiency and willingness to learn new banking systems. 

•  Associate's degree. 
•  0–2 years of banking or operations experience. 
•  Experience with a bank core processing system.