Operations Specialist I

Are you detail-oriented, organized, and passionate about delivering exceptional member service? Do you enjoy working behind the scenes to ensure accurate processing, support branch operations, and help members achieve their financial goals?

As an Operations Specialist, you will play a vital role in supporting NuMark Credit Union's back-office operations and transaction processing functions. This position is responsible for handling a variety of operational activities, including ACH processing, wire transfers, payroll postings, bill pay administration, mobile deposit review, member account research, and other critical operational functions that contribute to an outstanding member experience.

What You'll Do:

• Assist with operational functions including payroll postings, wire transfers, ACH origination, foreign currency purchases, mobile deposit review, and monthly dormant account processing.
• Support negative share account collections and reporting activities.
• Review and manage bill pay programs, including new enrollments, cancellations, maintenance requests, and exception processing.
• Assist with safe deposit box administration and related operational processes.
• Participate in semi-annual audits and support compliance review activities.
• Investigate account and service usage concerns and collaborate with management regarding potential restrictions, captures, or account closures when appropriate.
• Serve as a backup for Card Services functions as needed.
• Assist with the administration of the IRA program and related member services.
• Perform member account research, transactions, and miscellaneous operational tasks while providing support to branches and other departments.
• Participate actively in training, coaching, and professional development opportunities.
• Adhere to credit union policies, procedures, and security measures.
• Identify operational risks and maintain compliance with regulatory requirements.
• Support credit union community involvement initiatives and participate in community activities.
• Provide exceptional support to branch staff and members regarding operational processing and account-related inquiries.

Qualifications:

• High School diploma or equivalent required.
• Minimum of three years of related experience, preferably within a financial institution.
• Strong understanding of teller operations and general knowledge of core banking systems preferred.
• Goal-oriented, results-driven, and motivated to achieve individual and departmental objectives.
• Strong organizational skills with the ability to complete assigned tasks accurately and on time.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong communication and member service skills.
• Ability to work effectively in a collaborative, team-oriented environment.
• Proficiency with Microsoft Office and financial institution software systems.

More About Us:

NuMark's mission is to enrich the financial lives of our members. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services. NuMark Credit Union is dedicated to putting our members first, treating them like family, and helping them do more with their money. We help members get to their fantastic future faster.

At NuMark Credit Union, we recognize how vital our team is to the success of our organization. We believe that investing in the wellness and professional development of our people should be at the forefront of how we operate. Our focus is on making employees feel valued and supported because we know a strong team and positive culture is what gives us a competitive advantage in the markets that we serve.

Our Core Values

Passionate - We are dedicated to exceeding expectations and are passionate, open-minded, and committed to serving members and their families throughout their financial journeys.

Accountable - We take ownership of our responsibilities and always act in the best interests of our members and colleagues.

Collaborative - We work together to provide exceptional service to our members, communities, and each other.

Knowledgeable - We believe knowledge is power and strive to continually learn, grow, and share expertise.

Member Centric - Our members are the foundation of everything we do, and we are committed to creating an inclusive environment that serves everyone with excellence.

Benefits:

We want to make sure you're taken care of, which is why we strive to offer competitive and cost-conscious benefits for you and your family. Full Time Employees can choose between several plans from Blue Cross Blue Shield (HMO, Options or PPO), Dental, Vision, 3 weeks of Paid Time Off, Paid Holidays Off, Company Lunches and Parties, Birthday Holidays, Life Insurance (Company Paid), Short and Long Term Disability (Company Reimbursed), 401(k) Savings Plan with Company Match & Profit Sharing, Flex Spending Account, Accident Insurance Plans, Education Reimbursement for Bachelor or Master's Degrees, Employee Assistance Program, Paid Community Volunteer Time, and Career Advancement Opportunities.

Equal Opportunity Employer

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NuMark Credit Union where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Specific vision abilities include close vision requirements due to computer work.
• Ability to communicate effectively in person and by telephone.
• Light to moderate lifting may be required up to 25 pounds.
• Regular, predictable, in-person attendance is required.

Work Environment

• Moderate office noise with computers, telephones, printers, and normal business traffic.
• Ability to work in a confined office environment.