Operations Specialist III, Onsite (Columbus, OH)Company Introduction: Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission‑critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time‑critical logistics.OverviewPrimary Focus: To set up all new orders containing the most time‑sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.Importance of the role: The operations team is the backbone of our company and by working on the front lines you represent, first‑hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!ResponsibilitiesAdvanced Problem SolvingAbility to independently resolve all escalated issues using provided resources with minimal to no assistanceAbility to assist in resolving team member escalations and questionsUnderstand Margin vs Total Cost for an order and apply knowledge to additional charge approvalsExpert on all International regulations, Import, and Export requirementsAbility to understand big picture decisions for customersIE. Choosing one airline because we have a service agreement for faster offloads and minimal service failures over the fastest or cheapest option based on error rate.Balancing cost of service quality and expectations with marginMinimal to no errors & service failuresMake educated decisions under pressureAnticipate problems before they surface and act earlyOperating the Airspace PlatformHold and maintain Dangerous Goods Certification. Remain knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures.Assist in resolving team member inquiries for DG flagged ordersGain knowledge of additional sector processesProvide SOP guidance hand in hand with leadershipUphold team expectations leading by exampleMaintaining Balanced Level of PerformanceAs an OSIII, you will be expected to meet minimum metric requirements and customer service standards. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor.RequirementsLocated in Columbus, OhioIn office, on site positionCompensationHourly Range: $25-$30/hrHigh-quality health, vision, and dental care plan options401K company contribution programProfessional learning and training reimbursementsCore ValuesWe are One Team. We believe we all accomplish more when we are working together.We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.We are Passionate. We care deeply about our mission and are not afraid to raise the bar.We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.#J-18808-Ljbffr