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Operations Specialist (Level III)

Iconma

Charlotte, NC

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JOB DETAILS
SALARY
$21.02 Per Hour
SKILLS
Analysis Skills, Banking Services, Communication Skills, Customer Support/Service, Detail Oriented, Establish Priorities, Foreign Exchange (FX), Health Plan, Multitasking, Onboarding, Operational Support, Operations Processes, Organizational Skills, Problem Solving Skills, Product Demonstration, Sustainability, Technology Sales
LOCATION
Charlotte, NC
POSTED
3 days ago
Our Client, a Banking company, is looking for an Operations Specialist (Level III) for their Charlotte, NC/ Hybrid location.
 
Responsibilities:
  • The role entails analysis and ownership of a wide variety of FX operational processes in a challenging and fast paced environment, ensuring sustained proficiency and accuracy for all tasks; responsible for onboarding, training, demonstrations, query resolution and escalations relating to the clients confirmation and settlement of their Foreign Exchange transactions within the CashProFX application. Communication by phone and email is required while providing exceptional customer service to both client and internal service partners.
  • The role also involves the investigation of unsettled transaction and any related break management for CashProFX clients.
  • This role provides a fantastic learning opportunity and exposure to front to back processes such as; Trading/Sales, Technology, Client Onboarding and more.
 
Requirements:
  • An effective and clear communicator across various levels within the organization with an ability to influence positive outcomes.
  • Strong organizational skills with the ability to prioritize and manage workload through fluctuating volume periods; ability to multi task whilst managing competing priorities and deliveries.
  • Self-motivated individual who demonstrates and encourages collaboration within and beyond his/her team.
  • Excellent attention to detail and minimal history of errors. Holds self and others accountable for high performance standards.
  • Logical approach to problem solving; intellectually curious.
  • Continuous learner with a desire to become a subject matter expert within the team.
  • Experience working in a financial institution in an Operations environment supporting OTC and/or FX or other institutionally traded financial products.
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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