Operations Specialist (Level III)

Summary:

• Location: Pennington, NJ
• Duration: 8-month contract
• Work Mode: Onsite all 5 days/week

Responsibilities:

• Perform standard transaction processing and reconciliation according to established written guidelines and procedures
• Respond to client inquiries via numerous channels to support operational efficiency and quality client service
• Conduct basic research, follow-up, and resolution of routine research requests
• Identify potential issues in daily operational tasks and escalate risk concerns, as needed
• Provide general operational support including mail sorting and distribution

Requirements:

• Attention to detail to ensure accuracy
• Effective written communication skills
• Accountability – ensuring all requests are completed in their entirety
• Analytical thinking – self-reliant to analyze situations and make quick decisions
• Independence – ability to work independently with minimal supervision and guidance
• Research skills – ability to understand systems to perform effective research
• Risk management – ability to detect potential risks
• Proficiency in MS Suite, Outlook, and Word