Job Summary: Seeking a detail-oriented Sr. Customer Service Representative to support transaction processing and operational functions within a banking environment. This role involves handling account-related transactions, processing incoming mail (including deposits), and delivering high-quality service to both internal teams and external clients.
Key Responsibilities:
Process transactions, reconciliations, and account-related activities per established procedures
Handle mail operations including sorting, distribution, and deposit processing
Respond to client inquiries via multiple channels with professionalism and accuracy
Conduct basic research and resolve routine requests in a timely manner
Identify operational issues and escalate risks or complex cases as needed
Provide general operational and administrative support
Required Skills:
Strong attention to detail and accuracy
Effective written communication and professional email etiquette
Ability to work independently with minimal supervision