Operations Specialist

Nexus Staffing, Inc.

New York, NY

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JOB DETAILS

SALARY

$36–$42 Per Hour

JOB TYPE

Contractor

SKILLS

Accounting, Administrative Skills, Analysis Skills, Billing, Business Intelligence Software, Business Processes, Communication Skills, Continuous Improvement, Customer Support/Service, Data Analysis, Data Quality, Data Sets, Detail Oriented, Documentation, Economics, Energy & Utilities, Environmental Sciences, Finance, Financial Analysis, Information Technology & Information Systems, Microsoft Excel, Microsoft Office, Operational Audit, Operational Support, Operations Management, Operations Processes, Organizational Skills, Pivot Tables, Policy Development, Presentation/Verbal Skills, Procedure Development, Process Development, Process Improvement, Project Evaluation, Project/Program Coordination, Project/Program Management, Reconciliation, Systems/Internals Programming, Team Player, Time Management, Vlookups, Writing Skills

LOCATION

New York, NY

POSTED

1 day ago

shortlist May 14 Job Title: Operations Specialist Employment Type: Contract Work Hours: 40 hrs./week Work site: Hybrid Location: New York, NY, United States Salary: $36-$42/Hr. Major Objectives: The mission of the team is to work with customers to help reduce electric consumption within the five boroughs of New York City as well as Westchester County during key times of system need. The team utilizes a Demand Response Management software tool to organize and track customer participation in demand response programs. The Specialist will provide flexible, day-to-day operational support to the Demand Response team, contributing across multiple workflows that support the enrolment, dispatch, and settlement of utility demand response programs. This role is designed for a highly organized, analytically minded person who can quickly learn business processes, manage recurring operational tasks, and support time sensitive activities during the demand response season. The Operations Specialist will work closely with internal program managers, operations staff, and external stakeholders to ensure customer enrolments are processed accurately, program communications are handled efficiently, demand response events are supported in real time, and settlement data is prepared and validated in accordance with established procedures. Responsibilities/Job Description: Program Operations & Administration Support customer enrolment workflows, including application tracking, and coordination with internal teams and external participants. Maintain operational trackers and documentation used to manage program activity across the demand response lifecycle. Assist with seasonal ramp up activities, including enrolment readiness and post season clean up. Inbox & Communications Management Serve as a point of support for the teams shared inbox triage incoming requests, and route issues to the appropriate team members. Respond to routine customer and stakeholder inquiries using established templates and procedures. Track open items and follow up to ensure timely resolution. Demand Response Event Support: Support event calling activities during active demand response periods, including pre-event checks, customer notification support, and post event follow up. Assist with monitoring event participation data and flagging anomalies or missing information for review. Provide operational support during time sensitive grid events as needed. Settlements & Data Analysis: Assist with settlement processing activities, including data validation, reconciliation, and update of settlement trackers. Review and investigate settlement discrepancies in coordination with program leads. Prepare data files or summaries used for settlements and internal reporting (under guidance). Continuous Improvement Identify opportunities to improve documentation, tracking, and recurring operational processes. Establish processes, policies, and procedures to make the Demand Response programs operate more efficiently. Support ad hoc analyses or special projects as demand response programs evolve. Required Skills: High attention to detail and ability to follow defined processes in a regulated environment Strong written and verbal communication skills Proficiency in Microsoft Office, specifically Excel (V lookups, filters, pivot tables) Exposure to BI Tools, Databases, or additional analytical tools (please list which systems and how much experience) Comfortable working across multiple workflows and priorities in a fast-paced operational setting. Preferred Skills: Experience with energy, utilities, demand response, or related operational programs. Experience supporting settlements, billing, incentives, or financial reconciliations. Ability to quickly learn new systems and adapt to changing program needs. Strong analytical skills with the ability to work independently with large datasets and operational trackers. Team player Proved track record to meet strict goals and deadlines for deliverables Strong organizations skills Education or Certification Requirement: Must have Bachelors Degree, prefer a degree in one of the following or closely related field Finance, Economics, Business, Accounting, Engineering, IT, Sciences, Environmental Studies. Misc. Info: Hybrid/Remote: Hybrid, 3 days in office Shift/Schedule: 8am-4pm EST Overtime: As needed, not much expected Years of Experience: At least 3+ years of relevant experience Interview Process: 2-step interview

About the Company

Nexus Staffing, Inc.

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