Operations Specialist (Overnight)

Key Responsibilities Include:

Serving as the primary point of contact between clients, vendors, and other teams.Coordinating client schedules with ground teams and supporting Executive Protection operations, data tracking, and information flow.Requesting, scheduling, and tracking Executive Protection agents, drivers, and related services globally.Supporting GSOC managers with presentations, security operation plans, risk assessments, and executive summaries.Managing travel and logistics for agents and drivers, including flights, hotels, and rental vehicles.Answering phone calls and disseminating the information to relevant parties.Preparing travel briefs, dispatch confirmations, situation reports, and client-facing documentation.Coordinating all logistical communication related to pickups, drop-offs, routing, vehicle needs, and regional threat considerations.Reviewing client requests, cost estimates, statements of work, and ensuring services align with client requirements.Monitoring project timelines, risks, and issues while providing solutions and maintaining accurate documentation.Ensuring compliance with safety standards, operational directives, and national and regional regulations.Resolving operational issues, client concerns, and service satisfaction matters.Participating in meetings, facilitating discussions when needed, and communicating updates, policies, and decisions across teams.Maintaining operational records, reports, logs, and internal controls to protect client assets and personnel.

Required and Preferred Experience and Qualifications:

Bachelor's degree in a related field is strongly preferred. Either bachelor's degree or equivalent military experienceHave an interest or direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security, Crisis Management, or Emergency ResponseMust be a competent user of Microsoft Suite, Microsoft Teams, SharePoint, and other similar tools.Must be willing to sign an NDA and maintain strict confidentialityMust be able to communicate effectively, both verbally and in writingAbility to maintain a professional demeanor during stressful situationsMust be able to quickly adapt and excel in dynamic situationsDemonstrated organizational and time management skillsSuccessful client management experienceA demonstrated history of effective conflict resolution skillsAbility to attend training events that fall outside normal work hoursAbility to work night shifts and weekends.

Work Environment & Physical/Mental Demands:With or without reasonable accommodation, this job requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

Must undergo and meet company standards for background and reference checks, and drug tests if requiredExposure to sensitive and confidential informationRegular computer usageAbility to handle multiple tasks concurrentlyManual dexterity required for occasional reaching and lifting of small objects and operating office equipmentOccasional reaching with hands and arms, stooping, kneeling, crouching and/or crawlingMust be flexible with the ability to work evenings, odd hours, and weekends with little noticeFrequent sitting and/or standing

Shift: 9:00 PM - 7:00 AMTraining Schedule: For the first two weeks, training will take place Monday through Friday from 8:00 AM - 4:00 PM. Upon completion of training, the employee will transition to their assigned overnight shift.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.