OPERATIONS SPECIALIST

Operations Specialist

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About the role:

Serve as a primary operational support partner for Full Service field teams, resolving questions related to SKU availability, inventory, pricing, promotions, Xstore, eCommerce, order entry, and reporting tools.

Location: Hybrid: work in our Plano, TX Corpoate HQ Monday through Wednesday, work from home Thursday and Friday.

Responsibilities

Operations Improvement and Merchandising Support

• Research and validate field-reported issues by reviewing item setup, SKU status, pricing and promotion details, DC availability, system behavior, screenshots, Salesforce cases, and related documentation.
• Partner cross-functionally with Merchandising, Pricing, eCommerce, IT, Customer Service, Credit, DC teams, and vendors to escalate issues and drive timely resolution.
• Track recurring issues to identify trends, root causes, communication gaps, and process improvement opportunities.
• Support promotional and merchandising execution by validating field-facing offers, shopping guide details, vendor flyer information, MSUs/P codes, item availability, and system readiness.
• Maintain clear communication with field partners through status updates, follow-up questions, resolution notes, and direction to the appropriate support path when needed.
• Develop and maintain process documentation, FAQs, SOPs, and field resources to reduce repeat questions and improve speed to resolution.
• Support reporting hygiene and request categorization to improve visibility into workload, ownership, issue trends, and resolution timelines.

Promotional Management & Communication

• Receive the monthly AIL and reformat it for optimal field iPad viewing.
• Maintain ongoing promotional updates provided through TPMO and approved Change Form communications.
• Calendar and communicate key promotional moments to the field, including Flash Sales, Big Bets, and sell-through initiatives.
• Ensure promotional communications are accurate, timely, and field-ready.

Product & Vendor Data Audit / Launch Readiness

• Conduct routine product audits to ensure item accuracy and launch readiness, including MSU/SKU alignment, vendor assets, setup validation, and in-stock availability.
• Partner with leadership to support launch readiness across Full Service channels.
• Manage and maintain the Full Service Vendor Portal, ensuring documentation and content remain accurate and up to date.
• Upload new items, launch materials, and brand collateral into Salesforce libraries to support field execution.

Special Projects & Additional Support

• Provide flexible support during peak business periods, system changes, and new program launches to maintain operational continuity.
• Offer additional support across teams as business needs evolve.
• Serve as an Xstore subject matter expert.
• Serve as an iPad subject matter expert.

Knowledge, skills & abilities requirements

• 2+ years of experience in operations, merchandising, sales, or supply chain-related roles.
• Strong analytical skills and attention to detail.
• Comfort working with data, spreadsheets, and order management systems.
• Strong communication and cross-functional collaboration skills.
• Proficiency in Microsoft Excel.
• Ability to manage competing priorities and meet tight deadlines.

What You'll Bring:

• A process mindset with a drive for efficiency and accuracy.
• A customer-service approach to internal partners and external vendors.
• A balance of tactical execution and strategic thinking.
• A passion for continuous improvement and team success.

Working conditions & physical requirements

Location: Hybrid | Monday, Tuesday, Wednesday at the Sally Beauty Support Center, Legacy West (Plano, TX); Remote Thursday or Friday

The typical working environment is in the support center office, and the work is sedentary. Typically, the associate may sit comfortably to do the job. However, some tasks and activities may be walking, standing, bending, carrying light items such as papers, files, books, and small parts, driving an automobile to a store location, etc. These activities are not frequent and do not require significant physical demands to perform the work.

While involving everyday risks or discomforts, the work environment is designed with standard safety precautions. These precautions, typical of offices, meeting and training rooms, retail stores, residences, or commercial vehicles, include using safe work practices with office equipment, avoiding trips and falls, observing fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated, ensuring the safety and comfort of our associates.

#LI-AB