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Operations Specialist - Quality Assurance

Aldridge Pite

Chattanooga, TN

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JOB DETAILS
SKILLS
Analysis Skills, Auditing, Consulting, Credit Union, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Employee Assistance Plan, Establish Priorities, Foreclosures, Identify Issues, Leadership, Legal, Legal Standards, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Mortgage Servicing, Multitasking, Needs Assessment, Organizational Skills, Prescription Drugs, Presentation/Verbal Skills, Problem Solving Skills, Product Reviews, Quality Assurance, Regulatory Compliance, Risk, Risk Management, State Laws and Regulations, Team Player, Time Management, Trend Analysis, Vision Plan, Writing Skills
LOCATION
Chattanooga, TN
POSTED
3 days ago
Aldridge Pite, LLP

is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.

Purpose

The Operations Specialist III - Quality Assurance position responsible for independently reviewing work product completed by the law firm to ensure full accuracy, completeness, and strict adherence to applicable legal standards, client requirements, and internal procedures. This role conducts detailed audits of filings, reports, correspondence, and supporting documentation to verify compliance and identify discrepancies, omissions, or inconsistencies. The specialist makes necessary corrections directly or coordinates with the responsible team members to ensure all deficiencies are resolved promptly and thoroughly. The position maintains clear documentation of findings, tracks recurring issues, and provides structured feedback to strengthen quality controls and reduce risk exposure. The Quality Assurance Specialist operates with a high level of independence, attention to detail, and accountability to ensure 100 percent compliance and protect the integrity of all firm deliverables.

Specific Duties & Responsibilities
  • Review filings, pleadings, reports, affidavits, and supporting documentation for accuracy, completeness, and compliance with client guidelines, and internal procedures
  • Verify deadlines, jurisdictional requirements, formatting standards, and required disclosures prior to submission
  • Identify errors, omissions, and compliance gaps and make direct corrections when appropriate
  • Correct issues as they are discovered
  • Maintain detailed audit logs and quality tracking reports to monitor trends, recurring issues, and risk exposure
  • Escalate material compliance risks or repeated deficiencies to leadership with supporting documentation
  • Assist in developing and updating quality control procedures, checklists, and compliance standards
  • Provide feedback and targeted retraining recommendations based on audit findings
  • Ensure all final work product meets 100 percent compliance standards prior to release or filing
  • Provide assistance with other duties and special projects as needed.
Job Requirements
  • Bachelor's Degree Required
  • 5+ years of Default/Foreclosure/Title knowledge Required
  • BKFS, Tempo and, Equator experience highly preferred
  • Proficiency with Excel and other Microsoft Office Products
  • Ability to manage and prioritize large caseload
  • Ability to type at least 60 WPM
General Competencies
  • Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
  • Must possess strong written and verbal communications skills.
  • Must provide excellent customer service to internal and external customers
  • Identifies and solves issues in a timely manner.
  • Must be a team player and willing to help others in their department whenever necessary.
  • Must be extremely organized and be able to multi-task.
  • Conscientious with respect to work completion, deadlines, time management and attendance.
  • Takes initiative in face of obstacles and identifies what needs to be done and takes action.
  • Demonstrates commitment to Firm's vision, mission, and core values.
  • Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
  • Develops professional relationships and builds rapport with others.
  • Overall good work ethic and willingness to adapt to change
In addition to remote work for most positions, we offer a comprehensive benefit program including:
  • Company Paid Life and Disability Insurance plans
  • Medical, Dental and Vision Plans with Prescription coverage
  • 401K Retirement Savings Plan
  • Flexible scheduling (within reason, depending on position)
  • Generous PTO plan for all full-time employees
  • Full equipment station at no cost for remote employees, including dual monitors
  • Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
  • Wellness programs and employee discounts
  • Learning and development training opportunities for both personal and professional growth
  • And so much more!

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Job Details

Job FamilyAldridge Pite, LLP

Pay TypeHourly

About the Company

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Aldridge Pite

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