The Operations Specialist is responsible for the general operation of the Richmond office. This position works closely with the Regional Lead of Operations.
Duties and Responsibilities:
Provide support for the team which may include sending candidate paperwork, client contracts, and executing full life cycle of job orders
Provide support to Managing Partner/President and local field leadership including travel arrangements, scheduling, preparing reports, and letter composition
Review client and the company’s contracts; work with legal as appropriate
Provide support for consultants and producers regarding payroll, expenses, and benefits questions and/or training, along with approving as appropriate
Responsible for weekly invoicing to clients, including monitoring aging reports and past due accounts
Desired Competencies:
Accountability - Holding self and others accountable to meet commitments.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Self-directed with an innate drive to succeed; confident and resilient; accepts feedback with a desire for continuous improvement. Able to work with a sense of urgency and meet tight deadlines; organized, detailed, and driven.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Develops written communication that is clear, concise, grammatical, and engaging.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Resourcefulness - Identifying, securing, and deploying resources effectively and efficiently.
Situational adaptability - Able to adapt approach, mindset, and actions depending on the situation to best meet business objectives. Displays emotional intelligence competencies of others-awareness and others or relationship management by recognizing situational cues and adapting response and demeanor for success.
Education and Experience:
Bachelor’s degree preferred
At least 1-2 years’ experience in recruiting industry or similar role