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Operations Specialist

Gallagher
  • Rockville, Maryland
  • Full-time
5 days ago
Gallagher

Job Description

Introduction:
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
 
How you'll make an impact: Supervises the day-to-day operation, people, and processes of one or two support areas (generally administration and customer service) in compliance with established policies and procedures. Participates in developing, interpreting and implementing policies and procedures. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Further accountabilities include: Improvement of operational systems, processes, and policies; Facilitating better management reporting, information flow, and business planning; Management of and increase in the effectiveness and efficiency of support services; and Oversight of financial management systems and internal expenses. Does not directly manage employees, but may direct others. About you: Required: Bachelor's degree; No experience required. Prior office management experience. Excellent communication skills (oral/written).

Preferred:

Behaviors: Excellent attention to detail. Ability to multi-task. Compensation and benefits:

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Numbers & Facts

LocationRockville, Maryland
Job TypeFull-time
IndustryInsurance
Company Size10,000 employees or more
Year Founded1927
Websitehttps://www.ajg.com/

About Company

Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.

Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.

Skills

  • Business Planunmatched
  • Communication Skillsunmatched
  • Customer Support/Serviceunmatched
  • Detail Orientedunmatched
  • Financial Managementunmatched
  • Financial Systemsunmatched
  • Leadershipunmatched
  • Management Reportingunmatched
  • Office Managementunmatched
  • Operational Improvementunmatched
  • Operational Strategyunmatched
  • Operations Processesunmatched
  • People Managementunmatched
  • Policy Developmentunmatched
  • Policy Implementationunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Procedure Developmentunmatched
  • Procedure Implementationunmatched
  • Reporting Skillsunmatched
  • Staff Trainingunmatched
  • Team Playerunmatched
  • Writing Skillsunmatched

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