Business Operations, Contract Management, Cross-Functional, Database Administration, Detail Oriented, Financial Management, Funding, Identify Issues, Incident Management, Materials Testing, Operational Audit, Operations Processes, Organizational Skills, Performance Analysis, Pharmacy, Pivot Tables, Reporting Skills, Supplier Relationship Management (SRM), Vendor/Supplier Evaluation, Vendor/Supplier Management, Vendor/Supplier Relations, Vlookups
Your Role
The Pharmacy Transformation, Vendor Oversight team supports Pharmacy Services in managing vendor relationships, tracking vendor escalations, running operational processes related to vendor management, overseeing vendor performance, and managing vendor contracting. The Operations Specialist, Experienced will report to the Manager of Pharmacy Vendor Oversight. In this role you will support financial oversight of but not limited to; invoice validation and pharmacy funding along with user access request processing.
Your Knowledge and Experience
- Requires a bachelor's degree or equivalent experience
- Requires at least 5 years of prior relevant experience
- Requires experience with pivot tables, vLookups, and formatting within Excel
- Requires experience working with cross-functional partners and driving work
- Requires strong organizational skills and attention to detail
- Previous invoice validation desired
- Strong understanding of processing ticket requests from end to end desired
Your Work
In this role, you will:
- Act as subject matter expert and reviews operational workflows, identifying problems and develops improvements, modifications, and enhancements
- Maintain databases required for business operations
- Develop and evaluate tools and materials that enhance operating efficiency, accuracy, and technical skill levels of unit staff
- Develop and generate reports for management review; notify appropriate department mangers about issues and problems in operational workflow requiring immediate attention
- Participate as a subject matter expert in the development of written guidelines and documents problems as needed
- Support Modular Solutions Escalation Triage by monitoring shared team inbox
- Support incident triage by monitoring shared team inbox
- Cross-Train in areas across the team for support as needed
Your Work
In this role, you will:
- Act as subject matter expert and reviews operational workflows, identifying problems and develops improvements, modifications, and enhancements
- Maintain databases required for business operations
- Develop and evaluate tools and materials that enhance operating efficiency, accuracy, and technical skill levels of unit staff
- Develop and generate reports for management review; notify appropriate department mangers about issues and problems in operational workflow requiring immediate attention
- Participate as a subject matter expert in the development of written guidelines and documents problems as needed
- Support Modular Solutions Escalation Triage by monitoring shared team inbox
- Support incident triage by monitoring shared team inbox
- Cross-Train in areas across the team for support as needed
B
Blue Cross and Blue Shield Association
At the Blue Cross and Blue Shield Association (BCBSA), we provide business strategy, technical support and consulting expertise to 36 Blue Cross and Blue Shield companies across the nation, employing more than 1,000 of the best strategic thinkers in the industry. We are a Brand manager that sets quality control standards for the 36 independent companies that use the Blue Cross and Blue Shield Brands, and we serve as a trade association that represents these Blue companies. It is through our involvement that the Blues companies share a united vision and strategy while also benefiting from the local strength of all member companies.
2,000 to 2,499 employees
https://www.bcbs.com/about-us/careers