Work Order O&M Specialist - Solar Operations
Job Level Specialist Location: Orem, Utah Shift: Full-Time Department: Operations Work Orders Division: Blue Raven Solar
Compensation: 18-20hr Benefits: Full-time employees are eligible for Health, Dental, Vision, Life & Accident insurance, an HSA Savings Account, and the opportunity to receive stock options.
Role Overview
We are seeking a highly organized and proactive O&M Specialist to support the coordination, scheduling, and execution of solar Operations & Maintenance work orders. This role serves as a central operational hub between customers, field teams, subcontractors, and internal stakeholders to ensure efficient resolution of system issues and a high-quality customer experience from work order creation through completion.
This position emphasizes strong operational coordination, customer communication, and cross-functional collaboration within a fast-paced solar environment.
Key Responsibilities
• Work Order Management: Receive, create, schedule, and manage O&M work orders from initiation to completion. • Ensure accurate data entry, documentation, and status tracking in internal systems. • Monitor timelines, dependencies, and completion milestones. • Scheduling & Coordination: Coordinate service appointments with customers, service technicians, field crews, and subcontractors. • Optimize schedules to maximize crew efficiency and minimize downtime. • Coordinate multiple parties, materials, and access requirements as needed. • Customer Communication: Serve as the primary point of contact for customers throughout the O&M lifecycle. • Provide clear, timely updates on scheduling system status and next steps. • Handle escalations, reschedules, and service conflicts with professionalism and empathy. • Support billing, payment collection, or service approvals when required.
Operational Support
• Maintain a grasp of assigned work in process (WIP) ensuring equilibrium with customer service. • Identify trends, recurring issues, or blockers impacting service delivery. • Support internal teams with accurate reporting and real-time status updates. • Assist with process improvements to enhance operational efficiency and customer satisfaction.
Collaboration & Reporting
• Work closely with operations leadership, internal teams, engineering, and subcontractors. • Ensure alignment across departments to meet service-level expectations and operational goals.
Qualifications
Required:
• Experience in project coordination, scheduling, or work order management in solar construction, utilities, or field services (preferred). • Strong organizational and multitasking skills with high attention to detail. • Excellent verbal and written communication skills. • Proficiency with scheduling tools, CRM systems, and MS Office Suite or Google Workspace.
Preferred:
• Knowledge of solar PV systems, field service operations, or O&M workflows. • Experience in a customer-facing service or operations role. • Ability to interpret basic work scopes, service notes, or technical documentation.
Key Competencies
• Strong time management and problem-solving skills. • High level of ownership, accountability, and follow-through. • Customer-first mindset with the ability to balance service quality and operational efficiency. • Calm and adaptable under shifting priorities and time-sensitive situations.