Alliance/Partner Management, Best Practices, Coaching, Communication Skills, Continuous Improvement, Customer Experience, Customer Satisfaction, Distribution Services, Emerging Technology, Interpersonal Skills, Metrics, Operations Management, Performance Management, Performance Tuning/Optimization, Problem Solving Skills, Process Development, Staff Motivation
About the Role
In this role, you will be responsible for meeting the people, cost, and service metrics while utilizing the latest in technology and innovation while motivating and coaching employees. You will be Customer Curious as you support and improve the customer experience and satisfaction through key metrics related to merchandise, order throughput, accuracy, and customer satisfaction while ensuring people development is a top focus.
What You'll Do
- Drive accountability and standardized best practices and leverages support functions to optimize operational performance while meeting goals
- Ability to enhance our working together platform by driving a high performing team through engagement of our employees
- Establish and maintain effective partnerships within functional areas to maximize performance through peers and support functions
- Embrace continuous improvement through agility, process development and positive change to identify best solutions
- Act as employee advocate by adhering to open door policy, supporting policy and procedure and maintaining effective communication
Who You Are
- Strong problem-solving, decision quality and implementation
- Strong communication and interpersonal skills
- Ability to build and sustain culture through the collaboration with team and/or business partners
- Knowledge and understanding of work specific to distribution centers
T
The Gap Inc
Doris and Don Fisher opened the first Gap store in 1969 with a simple idea -- to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands -- Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores, and e-commerce sites and is still growing.
Many companies work to improve their services and businesses every day by using GAP Testers who anonymously go into various places and report back to the companies on everything from cleanliness, customer service to quality control. Being a tester is a very flexible, fun job with lots of benefits.