Accounting, Analysis Skills, Automation, Brokerage, Cargo/Freight, Carrier Quality, Coaching, Communication Skills, Computer Skills, Customer Relations, Develop and Maintain Customers, Employee Retention, Facebook, Financial Planning, Identify Issues, Interviewing Skills, Leadership, Logistics, Microsoft Excel, Operations Management, Performance Analysis, Performance Management, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Sales, Sales Analysis, Sales Support, Staff Requirements, Team Lead/Manager, Team Player, Time Management, Truckload Freight, Tuition Reimbursement, Willing to Travel, Writing Skills
Operations Supervisor - United States - 10359 - TQL
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General information
Country
USA
State
Ohio
City
Cincinnati
Descriptions & requirements
About the role:
As an Operations Supervisor, you will lead a team of sales support employees in day-to-day responsibilities, operations and overall performance. We are built on the foundation of teamwork, so your core responsibilities will be hiring, training, developing, and assisting a dedicated support team, ensuring a high-level of production. As a leader in sales support, you are in the seat to drive TQL's top accounts to success and accelerate growth, by effectively managing support needs.
What's in it for you:
Competitive compensation
Comprehensive benefits package
Health, dental and vision coverage
401(k) with company match
Perks including tuition and training reimbursement, employee discounts, and financial wellness planning
Advancement opportunities with structured career paths
Employee referral bonus opportunities
Certified Great Place to Work with 900+ lifetime workplace award wins
What you'll be doing:
- Coach and develop team members to improve performance and exceed department and company objectives
- Identify accounts that meet the business need for sales support staffing through the collaboration with Sales Leadership and LAE's on requirements to qualify for support and ongoing expectations towards retaining support staff
- Maintain customer relationships with sales leadership and facilitate conversations regarding sales support staffing needs
- Advocate for and drive company focus items
- Manage the interview, candidate evaluation, and hiring process
- Coach sales support staff on opportunities to maximize account efficiency through the use of technology and automation
- Monitor the team to proactively identify issues, streamline functions, and offer solutions for overall process improvement
- Contribute with reporting and productivity evaluations, with ongoing re-evaluation of sales support performance metrics
- Oversee time management, attendance, productivity and policy compliance
- Development of future leaders in the department/company
- Assist and provide coverage for Sales Support Managers as needed
What you need:
- At least two years' TQL experience required
- Previous Captain/leadership experience required
- High level performer in current role
- Ability to work in a fast-paced environment with quickly changing priorities
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Advanced computer skills including proficient knowledge of Microsoft Excel
- Willing and able to travel up to 20% for office visits, support needs, and leadership meetings
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com
Apply now
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Total Quality Logistics LLC
Look around. Virtually everything you use, wear, and eat has made its way to you thanks to the transportation industry - and specifically, truckload transportation. TQL provides the expertise, strategy, and solutions to get raw materials and finished products where they need to be 24/7/365.
We are a nationally recognized, proven leader in transportation logistics. We connect consumer product and industrial goods shippers with truck operators who transport their freight to market destinations across North America. Our 2,000-member workforce identifies the right trucks for particular freight loads, negotiates rates, and ensures on-time delivery. Our insistence on honest, straightforward communications minimizes missed shipments, delays, and product shortages on store shelves.
Our Clients
In 2011, we worked with more than 7,000 customers and 50,000 carriers across North America to move more than 500,000 loads. We moved approximately 3,500 different types of commodities including fresh fruits and vegetables, packaged foods and beverages, meat and poultry, machinery and equipment, and much more. We are recognized experts in moving time-sensitive products, temperature controlled shipments, and cross-border moves.
2,500 to 4,999 employees
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