Operations Supervisor - Client Services I St. Petersburg, FL

Job Description Summary

Manage the development and implementation of processes, systems, and infrastructure to ensure a high quality and timeliness of operations in areas such as account services, international securities, transaction processing, or loan support/credit approval. Manage several departments of a processing unit or the entire unit.

Job Description

About the Role

The Operations Supervisor - Client Services leads a high‑volume, client‑facing service operation and supervises a team providing administrative and service support within established operational systems. This role requires deep expertise in the services delivered by the team, strong communication and leadership skills, and the ability to guide performance, priorities, and execution in a fast‑paced environment. The Supervisor plays a key role in ensuring service excellence, team effectiveness, and alignment with broader organizational goals.

Responsibilities

• Supervise permanent and contract associates working within established operational systems and service procedures.
• Lead a client services team providing administrative and service operations support, maintaining deep expertise in the services delivered.
• Conduct regular one‑on‑one meetings (minimum monthly) to coach associates, review performance, and complete evaluations.
• Set clear performance expectations, establish goals for direct reports, and hold team members accountable for achieving objectives.
• Take appropriate corrective action when performance gaps are identified and recognize strong performance when achieved.
• Support onboarding and development of new associates, including participation in new‑hire training.
• Ensure timely and accurate reporting and compliance with internal policies and procedures.
• Serve as a primary escalation point for complex or sensitive client inquiries across phone, online client access, and written channels.
• Maintain strong working knowledge of common client inquiries, including account access, letters, tax forms, and related communications.
• Ensure services are delivered to required quality standards and support associates in meeting those standards consistently.
• Help associates effectively use internal communication systems by offering guidance, support, and best practices.
• Plan, organize, and prioritize workflow to improve efficiency while maintaining service quality.
• Review operational needs, evaluate recommendations, and develop or execute appropriate action plans independently.

Qualifications

• Prior leadership or supervisory experience in operations, client service, or a call center environment.
• Advanced verbal communication skills, with the ability to clearly convey ideas, requests, plans, and expectations.
• Strong ability to deliver client services to defined standards and guide others in doing the same.
• Proven ability to plan, organize, and prioritize work independently within a defined workflow.
• Demonstrated ability to evaluate recommendations, assess requirements, and execute appropriate actions with minimal supervision.
• Experience leading teams within financial services or another regulated industry.
• Experience supporting or supervising teams that interact directly with end clients.
• Background supporting online client platforms or digital service channels.
• Experience managing team performance through seasonal or volume‑driven fluctuations.

Licenses/Certifications:

• SIE required or ability to obtain within 120 days (as required by FINRA), provided that an exemption or grandfathering cannot be applied.

• Series 99 required, or ability to obtain within 120 days (as required by FINRA). Persons holding Series 6, 7, 17, 37 or 38 or those who hold principal-level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination.

Education

Bachelor's: Accounting, Bachelor's: Business Administration, Bachelor's: Finance, High School (HS) (Required)

Work Experience

General Experience - 3 to 6 years, Manager Experience - 13 months to 3 years

Certifications

s99 - Operations Professional Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.